Mohammed Hamad Alblooshi
Abu Dhabi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
National Service Person
United Arab Emirates
2023.09 - 2024.05
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
- Improved public speaking abilities through leading presentations and briefings during service activities.
- Gained hands-on experience in various industries, broadening skillset and increasing overall employability.
- Fostered cross-cultural understanding by engaging with individuals from diverse backgrounds during service assignments.
- Strengthened interpersonal skills through regular interaction with fellow National Service members, fostering camaraderie and a sense of common purpose.
- Promoted a positive image of National Service through professionalism, enthusiasm, and dedication to duty.
- Developed leadership qualities by overseeing projects and mentoring junior National Service members.
Customer Service Representative
Sheikh Zayed Festival
2022.12 - 2023.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Seer Bin Yas Secondary School
AlShawamekh 06.2023
Skills
- Cross-cultural understanding
- Time Management
- Attention to Detail
- Team work
Languages
Arabic
Advanced (C1)
English
Upper intermediate (B2)
Timeline
National Service Person
United Arab Emirates
2023.09 - 2024.05
Customer Service Representative
Sheikh Zayed Festival
2022.12 - 2023.02
High School Diploma -
Seer Bin Yas Secondary School
Similar Profiles
CHINMAY BAMCHINMAY BAM
SUBJECT MATTER EXPERT at EMIRATES AIRLINES DUBAI, UNITED ARAB EMIRATESSUBJECT MATTER EXPERT at EMIRATES AIRLINES DUBAI, UNITED ARAB EMIRATES
Shantal AmbeiShantal Ambei
Customer Service Executive at United Arab EmiratesCustomer Service Executive at United Arab Emirates
Arlene Louie BrazaArlene Louie Braza
Cost Controller at TotalEnergies EP United Arab EmiratesCost Controller at TotalEnergies EP United Arab Emirates