Mollie Leetham
Globe
Summary
Dynamic professional with extensive experience in admissions consulting and customer service, notably at the University of Phoenix. Proven ability to enhance student engagement and compliance while leveraging skills in Microsoft Office Suite and Salesforce management. Recognized for developing training programs that improved operational efficiency and fostered strong relationships with students and colleagues.
Overview
27
27
years of professional experience
Work History
Lead Bartender
Drift Inn Saloon
Globe
12.2022 - 01.2025
- Managed daily register books to ensure accurate financial reporting.
Provided exceptional customer service to enhance client satisfaction.
Resolved customer inquiries and complaints in a timely manner.
Processed transactions efficiently to maintain smooth operations.
National Admissions Consultant
Colorado Technical University
01.2021 - 01.2024
- Identify student prospects: Conduct interviews and email correspondence to learn about students' interests, concerns, and educational needs
- Build relationships: Develop rapport with prospective students and maintain regular contact
- Collaborate with other departments: Work with other departments to provide a high level of service to students
- Ensure compliance: Ensure that students submit required documents and comply with university policies
- Assist with orientation: Help students through the orientation process
- Manage timelines: Manage school lists and timelines
- Provide feedback: Review courses, provide feedback on essays, and help students prepare for interviews
- Working from Home
Lead Bartender
Drift Inn Saloon
Globe
01.2019 - 01.2020
- Managed daily register books to ensure accurate financial records.
Provided exceptional customer service to enhance client satisfaction.
Resolved customer inquiries promptly to maintain positive relationships.
Trained new staff on customer service protocols and register operations.
Lead Bartender
Farley’s Pub
Globe
01.2018 - 01.2019
- Supervised customer service efforts to boost patron engagement.
Managed bookkeeping tasks for efficient record-keeping.
Assumed role of Bar Manager during busy shifts to maintain operational standards.
Facilitated bank deposits regularly to uphold financial responsibility.
Senior Re-Enrollment Doctoral Advisor
University of Phoenix
Phoenix
01.2013 - 12.2018
- Coached and mentored students returning after 365 days of absence during doctoral program admissions process.
- Advised on re-admission procedures, degree completion options, and progress tracking requirements.
- Compiled essential information for financial planning and educational objectives to support student success.
Senior Doctoral Advisor/ Team Lead
University of Phoenix
Phoenix
01.2006 - 01.2013
- Assist in conducting and developing School of Advanced Studies ten-day training for new employees. Coach, mentor and assist new employees in a leadership capacity making certain of their understanding with policies, procedures and students needs/wants.
- Work closely with finance and academics as a whole, ensuring cohesion between one another as a team to gain a better understanding toward our student success and persistence in their program.
- Conduct appointments to disseminate course and program information to new or potential students. Including, advising students with respect to admissions, degree options, requirements and progress, and providing information on university policy, practices and rules, requiring the use of judgment and discretion. Assist in their understanding of University policies, online structure, speaking to their goals and accomplishments making certain to offer the right degree for their needs.
- Review transcripts during the initial interview and counsel students on the transfer and application of current academic credits for purposes of degree completion.
- Completing Course Waiver requests and student appeals.
- Integrate my assistance with students in their first four courses to include coaching/mentoring, monitoring and guiding students assuring their understanding of the online structure as well as the rigors of the Doctoral level class environment.
Administrator II
AZ Department of Corrections
Globe
01.2001 - 01.2006
- Delivered and developed training classes, maintaining training database for 160 employees.
- Designed and implemented new training curriculum to meet organizational needs.
- Updated employee records to verify compliance with 100% mandatory training requirements.
- Performed administrative duties including quarterly statistical reports and FMLA issues.
- Led employment and compliance investigations in collaboration with leadership.
- Planned and marketed events for Law Enforcement Torch Run, achieving 100% participation.
- Raised $7,000 for Victim’s Rights Program through community event coordination.
- Managed 20 inmates, enhancing productivity of 330 inmates in community service programs.
Associate Assistant to COIV
AZ Department of Corrections
Globe
01.1998 - 01.2001
- Assisted in debriefing accredited Security Threat Group members and gang affiliates.
- Supported Inter-Governmental Agreement Program with Globe Unit and San Carlos Apache Reservation.
- Conducted interviews with inmates in Protective Segregation for classified protection.
- Drafted routine correspondence and organized information to prepare comprehensive reports.
Education
Doctor of Management - Organizational Leadership
University of Phoenix
Phoenix, AZ01.2026
Master of Education - Human Relations Counseling
Northern Arizona University
Flagstaff, AZ10.2006
Bachelor of Science - Business/Information Systems Management
University of Phoenix
Phoenix, AZ10.2001
AA - Liberal Studies
Eastern Arizona College
Globe, AZ05.1999
Skills
- Hardware components and servers
- Local area network (LAN)
- Wide area network (WAN)
- Microsoft Office Suite
- Excel and Access
- PL/SQL programming
- Outlook and PowerPoint
- Adobe software proficiency
- Internet Explorer usage
- Galaxy software
- IS3/enrollment software
- Windows Media Player
- Visio and Project management
- Picture Manager application
- Online Learning System (OLS)
- Salesforce management
References
References available upon request.
Timeline
Lead Bartender
Drift Inn Saloon
12.2022 - 01.2025
National Admissions Consultant
Colorado Technical University
01.2021 - 01.2024
Lead Bartender
Drift Inn Saloon
01.2019 - 01.2020
Lead Bartender
Farley’s Pub
01.2018 - 01.2019
Senior Re-Enrollment Doctoral Advisor
University of Phoenix
01.2013 - 12.2018
Senior Doctoral Advisor/ Team Lead
University of Phoenix
01.2006 - 01.2013
Administrator II
AZ Department of Corrections
01.2001 - 01.2006
Associate Assistant to COIV
AZ Department of Corrections
01.1998 - 01.2001
Doctor of Management - Organizational Leadership
University of Phoenix
Master of Education - Human Relations Counseling
Northern Arizona University
Bachelor of Science - Business/Information Systems Management
University of Phoenix
AA - Liberal Studies
Eastern Arizona College