Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Molly Courtright

Tempe

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Guest Experience Expert

Courtyard By Marriott Phoenix Mesa
12.2022 - Current
  • Assisted guests with inquiries, providing timely and accurate information.
  • Supported team in creating welcoming environment for all visitors.
  • Learned operational processes to enhance guest interactions and satisfaction.
  • Collaborated with staff to ensure seamless communication and service delivery.
  • Adapted quickly to changing guest needs, maintaining positive experiences.
  • Monitored online reviews from past guests, identifying areas for improvement in service delivery or facility management as needed.

Night Auditor

Courtyard By Marriott Phoenix Mesa
08.2023 - Current
  • Collaborated with management to improve operational workflows and enhance service delivery.
  • Prepared detailed reports for management review, highlighting financial performance and anomalies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.

Night Auditor

Four Points by Sheraton at Phoenix Mesa Gateway Airport
10.2024 - 12.2024
  • Conducted nightly audits to ensure accuracy of financial transactions and reports.
  • Managed front desk operations, facilitating guest check-ins and check-outs effectively.
  • Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
  • Implemented efficient cash handling procedures, reducing discrepancies in nightly reconciliations.
  • Monitored security protocols during overnight shifts to ensure guest safety and property protection.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Overnight Housekeeping Aide

Courtyard by Marriott Phoenix Mesa
07.2023 - Current
  • Maintained cleanliness and organization in assigned areas, adhering to health and safety standards.
  • Responded promptly to guest requests, ensuring satisfaction through timely and thorough service.
  • Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
  • Conducted routine inspections to ensure high standards of sanitation and hygiene were met.
  • Sorted, washed, dried, and folded various fabrics according to designated protocols.
  • Operated commercial laundry equipment to ensure efficient processing of linens and garments.

Bistro Attendant

Courtyard By Marriott Phoenix Mesa
07.2023 - Current
  • Provided exceptional customer service, ensuring guest satisfaction and fostering repeat business.
  • Assisted in maintaining cleanliness and organization of dining areas, enhancing overall ambiance.
  • Collaborated with kitchen staff to deliver timely food and beverage service during high-demand periods.
  • Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
  • Processed sales transactions using POS system.

Education

High School Diploma -

Marcos De Niza
Tempe, AZ
05-2023

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Attention to detail
  • Cash handling
  • Telephone etiquette
  • Team collaboration
  • Patience and composure
  • Multitasking
  • Relationship building
  • Adaptability

Affiliations

  • Thespian Theatre Troupe #3122

Languages

English
Native or Bilingual
French
Elementary
Spanish
Elementary

Timeline

Night Auditor

Four Points by Sheraton at Phoenix Mesa Gateway Airport
10.2024 - 12.2024

Night Auditor

Courtyard By Marriott Phoenix Mesa
08.2023 - Current

Overnight Housekeeping Aide

Courtyard by Marriott Phoenix Mesa
07.2023 - Current

Bistro Attendant

Courtyard By Marriott Phoenix Mesa
07.2023 - Current

Guest Experience Expert

Courtyard By Marriott Phoenix Mesa
12.2022 - Current

High School Diploma -

Marcos De Niza

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Molly Courtright