Mona Lisa De Leon
Goodyear
Summary
Reliable, respectful, and passionate about helping others
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Behavior Specialist
Arizona Autism Charter Schools Inc.
Peoria
07.2023 - Current
- Provides assistance to a classroom teacher, performing a variety of tasks relating to the behavioral and instructional needs of students in a classroom setting.
- Assists in the implementation of instructional programs, including self-help management as well as instruction.
- Work as part of a classroom team to support academic instruction and behavior plans.
- Execute lessons as directed by the teacher or classroom lead. These may include supporting independent work, special projects, or teaching a lesson to a small group.
- Assists with classroom planning and preparing of material with the classroom teacher.
- Assists students in participating in classroom routines, transitions and self-care tasks as necessary.
- Collect data on behavior and academics as directed (IEP, BIP, PEAK).
- Implement behavior intervention techniques in alignment with Applied Behavior Analysis (ABA) as directed by ABA manager or campus director.
- Follow tier one behavioral supports and behavior plans as directed.
- Able to obtain and maintains QBS certification.
- Maintain professional conduct and appearance.
- Work with special education students may include lifting, feeding, changing, toileting, and other services.
- Lead instructor for extended school year. Duties include preparing academic materials and supplies, and familiarize self with student behavioral needs.
- Other duties as assigned by the managers and directors.
Customer Service Representative
Whatnot
Phoenix
05.2022 - 07.2023
- Interact with buyers and sellers with a customer first attitude ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
- Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Front Desk Receptionist
EOS Fitness
Goodyear
12.2021 - 04.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Club Pick up
Sam's Club
Phoenix
08.2016 - 11.2021
- Delegated work to staff, setting priorities and goals.
- Talked to coworkers using computers, radios and other electronic devices.
- Collected payments and provided accurate change.
- Picked and dispensed orders.
Education
High School -
Tolleson High School
Tolleson, AZSkills
- Applying ABA tier 1 supports
- Behavior Management
- Implement Promoting the Emergence of Advanced Knowledge (PEAK)
- Implement Individual Education Plans
- Implement Behavior Intervention Plans
- Interpersonal communication skills
- Team Player
- Written/Verbal Communication skills
- Flexible to change
- Excellent Time Management
- Multi-Tasking
- Cash Handling
- Face to Face and Telephone Etiquette
- Strong Work Ethic
- Excellent Customer Service
- Listening skills
- Financial/Inventory Reconciliation
- Customer service
- Call center experience
- Multi-task management
- Customer satisfaction measurement
- Product education
- Problem-solving
Certification
- IVP Fingerprint Clearance Card, 07/17, Present
- CPR Certified, 11/22, Present
- Qualitative Behavioral Solutions to Complex Behavior Problems (QBS), 01/24, Present
References
Provided upon request
Languages
English
Timeline
Behavior Specialist
Arizona Autism Charter Schools Inc.
07.2023 - Current
Customer Service Representative
Whatnot
05.2022 - 07.2023
Front Desk Receptionist
EOS Fitness
12.2021 - 04.2022
Club Pick up
Sam's Club
08.2016 - 11.2021
High School -
Tolleson High School