Moncerrat Lua Salas
Buckeye
Summary
Detail-oriented healthcare administrative professional with 5+ years of clerical and business office experience, including claims processing, medical documentation, and data entry. Proven ability to review incoming mail, enter critical information into electronic systems, produce written correspondence, and manage large volumes of records with accuracy and confidentiality. Strong written and verbal communication skills, proficient in Microsoft Word, Excel, Outlook, and healthcare record systems. Reliable, organized, and able to work independently in repetitive, deadline-driven environments. U.S. Citizen.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist (Front Desk)
OrthoArizona
Buckeye
05.2025 - Current
- Review, scan, split, and route incoming medical and insurance documentation to appropriate electronic patient and claims records.
- Enter and verify critical patient and insurance data into practice management and document storage systems with high accuracy.
- Produce and distribute written communications related to appointments, referrals, and insurance requirements.
- Support claims and billing teams by ensuring complete, organized documentation for timely processing.
- Maintain confidentiality while managing high-volume workflows; demonstrate regular and reliable attendance.
Customer Service Representative
Derrick Spencer’s State Farm
Avondale
09.2024 - 05.2025
- Entered, updated, and maintained client and policy records with attention to detail.
- Managed high-volume written and verbal communications while documenting case information accurately.
- Collaborated with team members to meet productivity, quality, and compliance standards.
Office Manager
Goodyear Chiropractic Clinic
Avondale
04.2021 - 03.2024
- Processed and tracked insurance claims, ensuring accuracy, completeness, and timely resolution.
- Reviewed, organized, and maintained large volumes of medical and claims documentation in electronic systems.
- Entered data, managed records, and generated correspondence for patients and providers.
- Prioritized tasks, adjusted to changing workloads, and supported office operations independently.
- Trained staff on documentation standards, systems use, and clerical procedures.
Education
Certificate in Application Development -
Year Up
01.2025
State Board Certified Chiropractic Assistant -
Weekend CE
01.2022
Skills
- Claims Processing
- Clerical Operations
- Document Review & Indexing
- Data Entry
- Case Management Systems
- Electronic Records
- Information Management
- Microsoft Word
- Excel
- Outlook
- Online Records
- Typing & Key Entry
- Written Correspondence & Form Letters
- Healthcare Compliance (HIPAA)
- Organizational Skills
- Attention to Detail
- Team Player
- Reliability
- Bilingual: English / Spanish
Additional Qualifications
- U.S. Citizen
- Eligible for DoD Background Investigation
- Experience in healthcare industry and claims documentation processes
- Comfortable working remotely, independently, and in repetitive environments
- Flexible availability; willing to work overtime as needed
Personal Information
Citizenship: U.S. Citizen
Timeline
Patient Service Specialist (Front Desk)
OrthoArizona
05.2025 - Current
Customer Service Representative
Derrick Spencer’s State Farm
09.2024 - 05.2025
Office Manager
Goodyear Chiropractic Clinic
04.2021 - 03.2024
Certificate in Application Development -
Year Up
State Board Certified Chiropractic Assistant -
Weekend CE