Monica Kerr
PHOENIX
Summary
Organized Office Manager and Team Leader with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering multiple skills and strong work ethic. Ability to focus on customer relations and building lasting community relationships. Talented in recruiting, hiring, training and scheduling of employees to sustain business needs. Clear communicator successful in managing team moral and increasing overall efficiency.
Overview
10
10
years of professional experience
Work History
Merchandising Supervisor
Kohls Department Store
07.2025 - Current
- Supervised merchandise presentation to optimize product visibility and customer engagement.
- Trained and mentored team members on best practices in merchandising and inventory management.
- Developed and implemented visual merchandising strategies to enhance store aesthetics and drive sales.
- Analyzed sales data to identify trends and adjust product assortment accordingly for maximum impact.
- Led initiatives to streamline operations, resulting in enhanced workflow efficiency within the merchandising department.
- Evaluated merchandise mix based on consumer preferences, adjusting assortments accordingly to drive sales growth.
- Trained and mentored junior staff members, fostering a collaborative work environment focused on team success.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
Inventory Control Manager
JOANN Fabrics and Crafts
11.2024 - 06.2025
- Managed inventory levels, reducing stock discrepancies through effective monitoring and control measures.
- Implemented process improvements in inventory tracking systems, enhancing accuracy and efficiency across operations.
- Led team training initiatives on best practices for inventory management, fostering a culture of continuous improvement.
- Analyzed supply chain data to optimize stock replenishment strategies, aligning with customer demand patterns.
- Oversaw annual inventory audits, ensuring compliance with company policies and regulatory standards.
- Collaborated cross-functionally to enhance communication between departments regarding inventory needs and challenges.
- Processed damaged goods and completed wasted inventory paperwork.
- Managed a team of inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
- Cross-referenced invoices and supplies for reporting accuracy.
- Improved team productivity by training staff on best practices in inventory management.
Office Manager
Loving Paws LLC
07.2019 - 10.2024
- Streamlined office operations to enhance workflow efficiency and productivity.
- Coordinated scheduling and communications between departments for improved collaboration.
- Managed vendor relationships to ensure timely delivery of supplies and services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Developed and implemented office policies to improve operational effectiveness.
Crew Member
FredMeyer/Kroger
05.2018 - 07.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash registers efficiently, ensuring accurate transactions and balanced cash drawers.
- Collaborated with team members to maintain cleanliness and organization in store areas.
- Assisted in inventory management by restocking shelves and conducting regular stock counts.
- Trained new crew members on operational procedures and customer service standards.
- Monitored product displays to ensure compliance with merchandising standards and promotions.
- Engaged with customers to promote loyalty programs, boosting overall customer satisfaction levels.
- Took orders, prepared meals, and collected payments.
Shift Leader
Taco Time NW
04.2016 - 01.2018
- Working in this environment gave me a good outlook on what I wanted to do with my life. I learned quickly how to interact with people from all walk of life and all types of moods. Taco Time gave me a great opportunity to get experience in many things, from washing dishes, food prep, customer care, to scheduling, inventory, and costing. I assisted the General Manager as much as I could in the running and mechanics of running the restaurant, and believe this will help me in retail or any job I hope to pursue.
Education
High School -
Moses Lake Highschool
Moses Lake, Washington06-2015
Skills
- Merchandise planning
- Pricing strategy
- Promotional strategies
- Category management
- Store layout design
- Reliable and punctual
- POS systems
- Multitasking Abilities
- Excellent communication
- Team leadership
- Coaching and mentoring
Timeline
Merchandising Supervisor
Kohls Department Store
07.2025 - Current
Inventory Control Manager
JOANN Fabrics and Crafts
11.2024 - 06.2025
Office Manager
Loving Paws LLC
07.2019 - 10.2024
Crew Member
FredMeyer/Kroger
05.2018 - 07.2019
Shift Leader
Taco Time NW
04.2016 - 01.2018
High School -
Moses Lake Highschool