Monica Berry

• Developed training programs to enhance employee skills and improve overall team performance.
• Implemented process improvements that streamlined operations and reduced administrative workload.
• Facilitated team meetings to foster collaboration and address performance challenges.

• Making sales and building relationships with members.

• Giving assisted stretches to ensure a positive recovery, better mobility, flexibility and to relieve any tightness in the body.

• Provided exceptional customer service to enhance member satisfaction and retention.
• Managed appointment scheduling to ensure efficient front desk operations.
• Coordinated visitor access and provided necessary information for a seamless experience.
• Trained new staff on front desk policies and procedures for consistency.

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• Maintained front desk organization, ensuring a welcoming and professional environment.
• Assisted in resolving member complaints, fostering positive relationships.

• Processed customer transactions with accuracy and efficiency at point of sale.
• Assisted customers with product inquiries and recommendations to enhance shopping experience.
• Maintained organized and clean checkout area to ensure smooth operations.
• Accepted cash and credit card payments, issued receipts and provided change.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.

• Coordinated food orders between kitchen staff and wait staff to ensure timely delivery.
• Monitored food presentation and portion sizes to maintain restaurant quality standards.
• Responded to customer inquiries regarding menu items and specials to enhance dining experience.
• Facilitated communication between front-of-house and kitchen staff to address order discrepancies.
• Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
• Ensured that all plates were properly garnished before being served to customers.
• Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
• Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed, and improved service processes and eliminated obstacles.

• Processed customer transactions with accuracy and efficiency at point of sale.
• Engaged with customers to foster a welcoming shopping environment.
• Delivered accurate change and receipts to customers after transactions.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Performed other duties as assigned by management.
• Handled cash and credit card transactions securely while adhering to cash handling procedures.