Monica Branch
Mesa
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
26
26
years of professional experience
Work History
Order Fulfillment Associate
Kossma Beauty
Mesa
06.2024 - Current
- Processed customer orders efficiently using inventory management software.
- Packaged products accurately to ensure safe delivery to customers.
- Maintained organized inventory system for easy access and tracking.
- Conducted quality checks on products before shipment to customers.
- Communicated with customer service regarding order inquiries and concerns.
- Followed safety protocols while handling packaging materials and equipment.
- Pulled and packed products from shelves based on customer orders.
- Verified order accuracy prior to shipment.
- Maintained accurate records of orders, shipments, and inventory.
- Resolved customer inquiries regarding order status and delivery.
- Assisted in training new warehouse employees.
Appointment Setter
Daniel Harris Photography Studios
Mesa
01.2023 - 06.2024
- Scheduled client appointments for photo sessions and consultations.
- Managed communication with clients via phone and email.
- Maintained accurate records of client interactions and scheduling details.
- Provided information regarding services and policies.
Realtor
Dolorosa Estancia Development
Grantsville
09.2006 - 05.2008
- Facilitated property tours and provided clients with detailed information on listings.
- Negotiated sales agreements and coordinated closing procedures for client transactions.
- Conducted market analysis to determine competitive pricing for properties listed.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Generated leads through networking activities, cold calling prospects, referrals.
Culinary Arts Specialist
Army Reserve
Phoenix
09.2000 - 04.2008
- Bake, fry, braise, boil, simmer, steam, and sauté as prescribed per army recipe.
- Operate, maintain and clean field kitchen equipment.
- Preform preventive maintenance on garrison and field kitchen equipment.
- Monitored inventory levels to maintain essential supplies and equipment availability.
Education
Real Estate License -
Century 21 Real Estate School
Salt Lake City, UTGeneral Education -
Central Arizona College
Apache Junction, AZSkills
- Strong communication skills
- Problem analysis and problem solving
- Organizational skills
- Customer service orientation
- Adaptability
- Ability to work under pressure
- Order processing
- Packaging accuracy
- Problem solving
- Attention to detail
- Data entry accuracy
- Product knowledge
Timeline
Order Fulfillment Associate
Kossma Beauty
06.2024 - Current
Appointment Setter
Daniel Harris Photography Studios
01.2023 - 06.2024
Realtor
Dolorosa Estancia Development
09.2006 - 05.2008
Culinary Arts Specialist
Army Reserve
09.2000 - 04.2008
Real Estate License -
Century 21 Real Estate School
General Education -
Central Arizona College