Monica Cruz
Phoenix
Summary
High performing financial professional and entrepreneur with extensive experience in risk assessment, document verification and high volume capital allocation. Proven track record in the automotive finance sector as a funder, combined with the persuasive communication and client retention skills of a successful business owner. Adept at bridging the gap between complex financial requirements and client satisfaction to drive revenue growth.
Overview
3
3
years of professional experience
Work History
Funder
Challenge Financial Services
Phoenix
07.2025 - Current
- Managed the end-to-end funding process for automotive loans, ensuring 100% accuracy in documentation verification and risk assessment.
- Collaborated closely with dealership finance managers to resolve contract discrepancies, accelerating the funding cycle and improving dealer satisfaction.
- Communicated with borrowers and lenders to provide updates on funding status and to resolve any funding-related queries.
- Coordinated with underwriters and loan processors to resolve funding issues and discrepancies.
- Ensured that all funding activities were conducted in accordance with state and federal laws, as well as company policies.
Esthetician
Self Employed
Tucson
03.2023 - 01.2026
- Developed strong client relationships through excellent customer service skills.
- Promoted additional services and products to enhance client experience and satisfaction.
- Attended continuing education courses related to esthetics industry advancements.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Responded to customer inquiries by phone, email, and in person.
Education
Esthetician
Pure Aesthetics
Tucson, Arizona 08.2019 - 01.2020
Betty H. Fairfax
Laveen, AZSkills
- Loan processing
- Risk assessment
- Documentation verification
- Effective communication
- Problem solving
- Relationship building
- Attention to detail
- Team collaboration
- Decision-making
- Adaptability and flexibility
- Professional demeanor
Languages
Spanish
Professional
Timeline
Funder
Challenge Financial Services
07.2025 - Current
Esthetician
Self Employed
03.2023 - 01.2026
Esthetician
Pure Aesthetics
08.2019 - 01.2020
Betty H. Fairfax