Monica Diaz Pacheco
Mesa,Az
Summary
Accomplished Team Lead known for attention to detail and commitment to customer satisfaction. Skilled in training development and enhancing team performance, ready to contribute to organizational goals.
Overview
3
3
years of professional experience
Work History
Team Lead
Andretti Indoor Karting & Games
02.2024 - Current
- Led daily team operations, ensuring exceptional customer service and smooth workflow.
- Trained new staff in operational procedures and safety protocols to enhance team efficiency.
- Coordinated scheduling and task assignments, optimizing staff productivity during peak hours.
- Managed inventory levels, contributing to effective stock control and timely restocking processes.
Warehouse Trainer
Kalil Bottling
10.2023 - 02.2024
- Developed and implemented training programs for new warehouse staff, enhancing onboarding efficiency.
- Facilitated hands-on workshops to improve team competency in safety protocols and equipment operation.
- Mentored employees on best practices, fostering a culture of continuous improvement within the warehouse.
- Streamlined training materials and procedures, resulting in improved knowledge retention among trainees.
Food Handler
Firehouse Subs
02.2023 - 09.2023
- Prepared and assembled food items following safety and quality standards.
- Maintained cleanliness and sanitation of work areas to ensure compliance with health regulations.
- Provided efficient customer service by taking orders accurately and addressing customer inquiries promptly.
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- fast paced worker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead
Andretti Indoor Karting & Games
02.2024 - Current
Warehouse Trainer
Kalil Bottling
10.2023 - 02.2024
Food Handler
Firehouse Subs
02.2023 - 09.2023