MONICA HERNANDEZ
El Mirage
Summary
Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
4
4
years of professional experience
Work History
Night Auditor
Comfort Inn & Suites
11.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Looked over pending check-ins and payment processes to complete closing procedures.
Receptionist
SPARKS BY HILTON
05.2024 - Current
- Efficiently manage guest check-in/out, enhancing the guest experience.
- Handle reservations, ensuring seamless booking processes.
- Deliver exceptional customer service, resolving inquiries promptly.
- Process payments accurately, maintaining financial integrity.
- Coordinate with teams to meet guest needs effectively.
- Handling phone calls, online bookings, and modifications to reservations.
Receptionist
COMFORT SUITES PEORIA SPORTS COMPLEX
11.2023 - 11.2024
- Welcomed guests, optimizing front desk efficiency and enhancing guest satisfaction.
- Streamlined check-in/out processes, improving guest experience and operational flow.
- Handled phone inquiries and reservations, ensuring a seamless booking system.
- Coordinated with housekeeping and maintenance, resolving issues promptly for guest comfort.
- Managed guest services at Comfort Suites, ensuring exceptional experiences. Resolved issues promptly, fostering positive reviews and repeat bookings.
Receptionist
DAYS INN AND SUITES
11.2021 - 06.2023
- Assistant Manger for 1 year
- Delivered exceptional customer service by resolving guest/client inquiries, complaints, and special requests promptly and professionally.
- Trained and onboarded new front desk employees in company procedures and customer service standards.
- Managed daily reports, check-ins/check-outs, reservations, and billing.
- Coordinated with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
Education
High School Diploma -
Valley Vista High School
Surprise, Arizona05.2019
Skills
- Customer Service (Expert)
- Organizational skills (Expert)
- Problem solving (Expert)
- Multitasking (Expert)
- Technical Proficiency (Beginner)
- Front desk operations
- Balancing transactions
LANGUAGES
English
Spanish
Timeline
Night Auditor
Comfort Inn & Suites
11.2024 - Current
Receptionist
SPARKS BY HILTON
05.2024 - Current
Receptionist
COMFORT SUITES PEORIA SPORTS COMPLEX
11.2023 - 11.2024
Receptionist
DAYS INN AND SUITES
11.2021 - 06.2023
High School Diploma -
Valley Vista High School
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