Monica Hernandez
Phoenix
Summary
Dynamic and detail-oriented professional with experience as a To-Go Specialist at Chili's Restaurant. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Skilled in cash handling and relationship building, consistently ensuring timely order processing and a welcoming atmosphere for guests. Quick learner dedicated to improving operational efficiency.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Chili's Restaurant
Phoenix, AZ
02.2025 - Current
- Processed to-go orders accurately and efficiently, ensuring timely delivery to customers.
- Communicated with kitchen staff to coordinate order preparations and resolve discrepancies.
- Maintained cleanliness and organization of to-go area, enhancing overall customer experience.
- Assisted in training new employees on proper procedures for handling takeout orders.
Restaurant Hostess
Angry Crab Shack
02.2023 - 02.2025
- Greeted guests warmly, ensuring a positive first impression upon arrival.
- Managed reservations using restaurant management software to optimize seating arrangements.
- Assisted in maintaining cleanliness and organization of the front-of-house area.
- Communicated effectively with staff to coordinate guest seating and wait times.
Education
Diploma -
Barry Goldwater
Phoenix, AZ05.2024
Medical Assistant -
West-Mec
Phoenix, AZ05.2024
Skills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
To-Go Specialist
Chili's Restaurant
02.2025 - Current
Restaurant Hostess
Angry Crab Shack
02.2023 - 02.2025
Diploma -
Barry Goldwater
Medical Assistant -
West-Mec