Summary
Overview
Work History
Education
Skills
Timeline
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Monica Holt

Phoenix

Summary

I've I have worked in the equipment rental filled for the past 8 years. Currently in my position as rental coordinator I have kept my branch as one of the top three in profit margin. My exceptional customer service skills has help me build long term relationships with my customers.

Overview

9
9
years of professional experience

Work History

Rental Coordinator

Bobcat of Phoenix
05.2023 - Current
  • Coordinated rental agreements to ensure compliance with company policies.
  • Organized inventory management processes to enhance equipment availability.
  • Tracked rental transactions accurately, maintaining detailed records.
  • Reduced downtimes by addressing maintenance issues promptly.
  • Scheduled timely maintenance and repairs for rental equipment.
  • Guided customers in selecting appropriate equipment based on needs.
  • Created precise quotes for rentals and processed payments efficiently.

Service Dispatcher

H&E Equipment Services
11.2021 - 05.2023
  • Generated field service work orders for rentals and customer repairs.
  • Created purchase orders for vendors to ensure timely procurement.
  • Dispatched and managed activities of field service technicians effectively.
  • Updated dispatch log regularly to maintain accurate records.
  • Communicated with customers and sales team regarding repair status updates.

Inside sales rep/admin

H&E equipment services
02.2017 - 01.2021
  • Provided accurate quotes for equipment rentals per customer requests.
  • Collaborated with sales personnel and customers to clarify rental details.
  • Drafted contracts for equipment rentals, ensuring all terms were met.
  • Organized schedules for timely delivery and pickup of equipment.
  • Managed machine and attachment inventory to optimize resource usage.
  • Arranged services and rentals from outside vendors as needed.

Education

Communications

Pima Community College
Tucson, AZ

Skills

  • Microsoft WORD, EXCEL & OUTLOOK
  • QUICKBOOKS, WORKDAY, MAINTENANCE CONNECTION
  • INTELLIDEALER/CDK,THE ROC, SCC, SAP,RXHD

Timeline

Rental Coordinator

Bobcat of Phoenix
05.2023 - Current

Service Dispatcher

H&E Equipment Services
11.2021 - 05.2023

Inside sales rep/admin

H&E equipment services
02.2017 - 01.2021

Communications

Pima Community College

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Monica Holt