Monica Holt
Phoenix
Summary
I've I have worked in the equipment rental filled for the past 8 years. Currently in my position as rental coordinator I have kept my branch as one of the top three in profit margin. My exceptional customer service skills has help me build long term relationships with my customers.
Overview
9
9
years of professional experience
Work History
Rental Coordinator
Bobcat of Phoenix
05.2023 - Current
- Coordinated rental agreements to ensure compliance with company policies.
- Organized inventory management processes to enhance equipment availability.
- Tracked rental transactions accurately, maintaining detailed records.
- Reduced downtimes by addressing maintenance issues promptly.
- Scheduled timely maintenance and repairs for rental equipment.
- Guided customers in selecting appropriate equipment based on needs.
- Created precise quotes for rentals and processed payments efficiently.
Service Dispatcher
H&E Equipment Services
11.2021 - 05.2023
- Generated field service work orders for rentals and customer repairs.
- Created purchase orders for vendors to ensure timely procurement.
- Dispatched and managed activities of field service technicians effectively.
- Updated dispatch log regularly to maintain accurate records.
- Communicated with customers and sales team regarding repair status updates.
Inside sales rep/admin
H&E equipment services
02.2017 - 01.2021
- Provided accurate quotes for equipment rentals per customer requests.
- Collaborated with sales personnel and customers to clarify rental details.
- Drafted contracts for equipment rentals, ensuring all terms were met.
- Organized schedules for timely delivery and pickup of equipment.
- Managed machine and attachment inventory to optimize resource usage.
- Arranged services and rentals from outside vendors as needed.
Education
Communications
Pima Community College
Tucson, AZSkills
- Microsoft WORD, EXCEL & OUTLOOK
- QUICKBOOKS, WORKDAY, MAINTENANCE CONNECTION
- INTELLIDEALER/CDK,THE ROC, SCC, SAP,RXHD
Timeline
Rental Coordinator
Bobcat of Phoenix
05.2023 - Current
Service Dispatcher
H&E Equipment Services
11.2021 - 05.2023
Inside sales rep/admin
H&E equipment services
02.2017 - 01.2021
Communications
Pima Community College