Monica Hurd
Phoenix
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
7
7
years of professional experience
Work History
Advanced Medical Support Assistant
Veteran Affairs
09.2022 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
Office Manager
Dr. Stacey D. McClure M.D. PLLC
01.2017 - 07.2022
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Surgery Scheduling Coordinator
Dr. Stacey D. McClure M.D. PLLC
01.2017 - 07.2022
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
Education
Certificate - Medical Assisting
Pima Medical Institute
Phoenix, AZ2017
Skills
Strong Work Ethic
Effective Multitasking
Attention to Detail
Team Leadership
Conflict resolution techniques
Patient Communication
HIPAA Compliance Understanding
Appointment Scheduling Expertise
Medical terminology understanding
Patient Care Coordination
Additional Information
Outside of my role as an Advanced Medical Support Assistant with the Phoenix VA, I immerse myself in being a wife and mother of two very busy boys. We are a very outdoor family with baseball, soccer, camping, fishing, and traveling. I volunteer with our community little league team, organizing fundraising events and volunteering as team mom to two teams. I am also apart of the Parent Volunteer Organization team at my sons school. We meet monthly to organize all school events, fundraisers, teacher appreciation events, organizing the volunteers and their positions at each event. I love leading a busy and fulfilling lifestyle.
Timeline
Advanced Medical Support Assistant
Veteran Affairs
09.2022 - Current
Office Manager
Dr. Stacey D. McClure M.D. PLLC
01.2017 - 07.2022
Surgery Scheduling Coordinator
Dr. Stacey D. McClure M.D. PLLC
01.2017 - 07.2022
Certificate - Medical Assisting
Pima Medical Institute
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