Monica Jaime Ortega
Yuma
Summary
Reliable and adaptable professional with over 10 years of experience in customer service. Known for utilizing strong problem-solving skills to resolve complaints and streamline processes, resulting in improved customer experience and satisfaction.
Overview
1
1
Language
11
11
years of professional experience
Work History
Customer Service Representative
Best Choice Loans
Yuma
10.2009 - 03.2019
- Resolved customer complaints through effective communication and problem-solving, enhancing customer satisfaction.
- Provided tailored information on loan products and services, aligning solutions with customer needs.
- Streamlined loan application process by assisting customers with inquiries, resulting in faster processing times.
- Maintained accurate records of customer interactions and transactions to ensure reliability.
Customer Service Representative
Quick Cash Loans
Yuma
10.2007 - 10.2009
- Resolved customer complaints through effective communication, enhancing customer experience.
- Provided tailored information on loan products and services, helping customers make informed decisions.
- Assisted customers with loan applications and inquiries, ensuring clarity and satisfaction.
- Maintained accurate records of customer interactions and transactions.
Education
GED -
Capitol High School
5416 E. Baseline Rd, Ste 216 02-2012
Skills
- Loan processing
- Customer relationship management
- Data entry and analysis
- Complaint resolution
- Product expertise
- Team collaboration
Languages
Spanish
Professional
Timeline
Customer Service Representative
Best Choice Loans
10.2009 - 03.2019
Customer Service Representative
Quick Cash Loans
10.2007 - 10.2009
GED -
Capitol High School