MONICA KLINE

Daily

• Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary using GitHub and Jenkins.
• Managed and merged code to create Release Candidates.
• Implemented scheduled Releases and updates.
• Implemented performance metrics for measuring release success objectively, driving data-driven decision making during future planning phases.
• Mentored members in Release Management Best Practices, fostering a culture of continuous learning and growth within the Organization.
• Planned and orchestrated End-to-End processes.
• Managed and maintained Feature Flips and Delivery.
• Managed and maintained Entry & Exit Criteria though the SDLC.
• Was a communication liaison across departments.
• Filled in as a Scrum Master aligned with Agile; hosted ceremonies and followed-up on actions.
• Filled in as a Product Owner; created User Stories and keep the Roadmap up to date.

• Provided a single point, Center of Excellence for quality.
• Directly managed a team of QA resources, including local and remote employees, vendors, budgets, etc.
• Developed and maintained a quality program implementing a wide range of Best Practices.
• Directly lead in introducing testing methods, including guidance in automation projects and suites.
• Completely overhauled, modernized, and supported the Release Management and Deployment programs covering 10 unique products, 15 APIs, and over 100 deliveries per month comprised over 1,000 work items each. These were also adopted by the SysOps, DevOps, DB, and IT departments.
• Developed and maintained the CAB and Incident Response programs. These were also adopted by Operations, SysOps, DevOps, DB, and IT departments.
• Introduced security, PHI/HIPAA auditing, and ISO certification to all developed and maintained programs.
• Served as a Project Manager for technical initiatives (Server Software Upgrades, DB Consolidation, Disaster Recovery, etc.)
• Assisted in being a resource production support teams and their processes.
• Mentored and developed employees from entry-level to future career paths including Scrum Masters, Agile Coaches, QA Analysts, Software Engineers, QA Engineers, Product Owners, and Solutions Architects.
• Lead cross-team, cross-departmental, and/or company-wide collaborations and communications around quality, status, and risk.

• Developed quality program implementing a wide range of Best Practices and modernized Software Development.
• Developed, integrated, and supplied training on Best Practices which included instructional documentation and reusable templates for the department.
• Created Release Management and Deployment strategies to implement delivery on a cadence with a focus on quality and organization. These were also adopted by the IT department.
• Lead high risk product and technical projects using the above new methods to reduce overall risk and financial impacts.
• Mentored teams to uphold an Agile SDLC.
• Created both an internship and mentorship program to support QA team members of all levels in their career development paths, including QA Analysts, QA Engineers, and QA Leadership.
• Lead department security testing initiatives.
• Lead User Acceptance Testing initiatives.
• Lead cross-team and cross-departmental collaborations and communications around quality, status, and risk.

• Provided leadership to multiple teams and projects in correlation of industry and company Best Practices.
• Held training on departmental Best Practices and created reusable documentation.
• Assembled and led manual and automation teams to support quality in product delivery.
• Introduced streamlined workflows, priority and severity guidelines to assist teams to reduce overhead.
• Assisted in building production support teams and their processes.
• Lead department Section 508 accessibility testing initiatives.
• Lead User Acceptance Testing initiatives.
• Lead cross-team and cross-departmental collaborations and communications around quality, status, and risk.