Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Monica Koole

Tucson

Summary

Compassionate caregiver with extensive experience at Bayada Home Health, skilled in developing personalized care plans and providing emotional support. Proven ability to enhance patient mobility and well-being through effective communication and patient rapport. Adept at administering medications and ensuring adherence to clinical quality standards, fostering independence in clients.

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HHA/Caregiver

Bayada Home Health
12.2021 - Current
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided transportation and appointments management.
  • Administered medications in accordance with doctor's instructions.
  • Assisted with end-of-life care.
  • Trained new staff members on best practices for home health care.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Developed individual care plans for clients based on specific needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Administered medication as directed by physician.
  • Improved patients' comfort with massage and application of topical treatments.
  • Followed nutritional plans to prepare optimal meals.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Scheduled and coordinated medical appointments.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Developed and implemented care plans for clients.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Transported clients for medical and personal outings.
  • Documented vital statistics and coordinated with health care providers.
  • Provided mobility assistance such as walking and regular exercising.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Constructed cognitively stimulating activities.
  • Developed rapport to create safe and trusting environment for care.
  • Researched and recommended community resources to meet clients' needs.

Education

NHCO Certified Certificate - Certified Phlebotomy Technician

Phlebotomy Training Specialists
3131 N Country Club Rd. Suite 112, Tucson, A 85716
10-2025

Basics -

Brazosport High School
Freeport, TX
05.1994

Skills

  • Household Support
  • Range of Motion Exercises
  • ADL Support
  • Clinical Quality Program Standards
  • Personal Care Assistance
  • First Aid and Safety
  • Preventative Care Education
  • Behavior Redirection
  • Case Management
  • Alcohol Rubs
  • Community Integration
  • Mobility Support
  • Quality Program Protocols
  • Patient Care
  • Care Plan Assessment
  • Compassionate Client Care
  • Garbage Disposal
  • Personal Grooming Care
  • Household Chores
  • Medical Reminders
  • Knowledge of State Regulations
  • Dietary Needs
  • Patient Massage
  • Light Housekeeping
  • Bathing and Dressing
  • Mobilization Support
  • Household Management
  • Patient Rapport
  • Interpersonal Communications
  • Community Activities
  • Breast Examinations
  • Recording Vital Signs
  • Patient Transport
  • Administering Medicines
  • Medical Terminology and Equipment
  • Medical Charting
  • Clinical Documentation and Reporting
  • Companionship and Emotional Support
  • Patient and Family Interaction
  • Cancer Prevention
  • Schedule Management
  • Activities of Daily Living (ADLs)
  • Sanitizing Surfaces
  • Proper Staffing
  • ADLs Assistance
  • Oxygen Initiation
  • Ambulance Transfer
  • Client Requirements
  • Cardiovascular and Respiratory Evaluations
  • Oral Hygiene
  • Home Health and Hospice
  • Wellness Support
  • Physician Communication
  • IV Medication Administration
  • Customer Satisfaction
  • Daily Charting
  • Mental Health Support
  • Reading Comprehension

Accomplishments

  • Resolved product issue through consumer testing.

Certification

  • HHA - Home Health Aide
  • CHHA - Certified Home Health Aide
  • Certified Concierge, The Hacienda at the River - Since April-2024

Languages

Spanish
Native or Bilingual

Timeline

HHA/Caregiver

Bayada Home Health
12.2021 - Current

NHCO Certified Certificate - Certified Phlebotomy Technician

Phlebotomy Training Specialists

Basics -

Brazosport High School
Monica Koole