Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Lamb

Phoenix

Summary

Dynamic professional with extensive experience at Amazon, excelling in training facilitation and workflow monitoring. Proven track record in enhancing team performance and achieving production goals. Adept at problem-solving and fostering collaboration, I effectively supported management initiatives and ensured compliance with safety standards, driving operational success.

Overview

6
6
years of professional experience

Work History

PROCESS ASSISTANT

AMAZON
Phoenix
10.2021 - Current
  • Facilitated training sessions for Area Manager and associates, ensuring SOP compliance.
  • Tracked associate performance to achieve successful shift outcomes.
  • Monitored workflow and daily production goals, consistently meeting target metrics.
  • Analyzed routes to eliminate on-road barriers and fulfill customer commitments.

LEARNING TRAINER

AMAZON
Phoenix
11.2020 - 10.2021
  • Maintained compliance training records and ensured accuracy of documentation and daily expectations.
  • Coordinated and facilitated various training programs to enhance employee skills.
  • Tracked performance metrics, including learning curves, to implement targeted improvement initiatives.
  • Assessed individual and group developmental needs, creating plans to address identified gaps.
  • Collaborated with leadership teams to update training materials and implement process changes effectively.
  • Supported site adoption of new processes through strategic training and communication efforts.

WAREHOUSE ASSOCIATE

AMAZON
Phoenix
06.2019 - 11.2020
  • Received and processed incoming shipments while prioritizing safety and quality.
  • Completed tasks within designated shifts to ensure timely order delivery.
  • Received training across various roles to fulfill additional warehouse duties as assigned by management.

Education

High School Diploma -

Payson High School
Payson
05-2009

Skills

  • Training facilitation
  • Workflow monitoring
  • Team collaboration
  • Communication
  • Problem solving
  • Time management
  • Problem solving
  • Safety compliance
  • Management support

Timeline

PROCESS ASSISTANT

AMAZON
10.2021 - Current

LEARNING TRAINER

AMAZON
11.2020 - 10.2021

WAREHOUSE ASSOCIATE

AMAZON
06.2019 - 11.2020

High School Diploma -

Payson High School

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Monica Lamb