Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monica Molina

Tucson

Summary

Dynamic Outside Sales Representative with a proven track record at Fastsigns, excelling in relationship building and territory management. Consistently exceeded sales targets by developing strategic solutions and fostering client connections. Adept at problem-solving and enhancing customer satisfaction, driving revenue growth through effective sales strategies and exceptional service.

Experienced with client relationship management, prospecting, and negotiation. Utilizes targeted strategies to identify and capitalize on sales opportunities, achieving consistent revenue growth. Track record of leveraging persuasive communication and strategic planning to drive sales success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Outside Sales Representative Fastsigns

Fastsigns
11.2015 - 07.2024
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Built strong client rapport to establish diversified network of connections.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Attended trade shows and conferences regularly to increase brand visibility.
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Developed and implemented sales strategies to increase revenue.
  • Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
  • Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Accounts Receivable Clerk

Fastsigns
11.2015 - 07.2024
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Responded to inbound inquiries regarding accounts and payments.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Optimized workflow processes within the department, enhancing overall productivity levels among team members.

Education

Business Management

Tucson Accelerated
Tucson, AZ
05-2003

Skills

  • Relationship building
  • Motivated team player
  • Problem-solving
  • Customer Service-oriented
  • Goal oriented
  • Account management
  • Customer service
  • Team leadership
  • Sales closing
  • Relationship cultivation
  • Phone and email etiquette
  • Positive outlook
  • Sales management
  • Sales presentations
  • Territory management
  • High energy
  • Customer focused-service
  • Client relationship development
  • B2B sales
  • Territory development
  • Networking
  • Sales strategies
  • Business development

Certification

  • CSP - Certified Sales Professional

Languages

English
Limited Working

Timeline

Outside Sales Representative Fastsigns

Fastsigns
11.2015 - 07.2024

Accounts Receivable Clerk

Fastsigns
11.2015 - 07.2024

Business Management

Tucson Accelerated

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Monica Molina