Summary
Overview
Work History
Education
Skills
Timeline
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Monica Morales

Phoenix

Summary

Dedicated payroll clerk with extensive experience in maintaining payroll information with high levels of confidentiality and accuracy. Proven expertise in records management, commission calculations, and payroll balancing. Authorized to work in the U.S. for any employer, seeking opportunities for professional growth in a supportive environment.

Overview

6
6
years of professional experience

Work History

Payroll Specialist II

Asure Software
Santa Ana
11.2021 - Current
  • Resolved over 50 client inquiries weekly, providing technical payroll support and achieving a 20% increase in client satisfaction.
  • Processed payroll for 100+ employees monthly with 100% accuracy, ensuring compliance with federal and state regulations.
  • Administered garnishments, tax levies, and support orders, reducing processing errors by 15% and maintaining regulatory compliance.
  • Trained 20+ clients on platform navigation, improving system adoption and user efficiency by 25%.
  • Onboarded and processed terminations for 50+ new hires monthly, reducing onboarding errors by 10%.
  • Streamlined accrual setups for 50+ employees, reducing payroll processing time by 30% and enhancing overall accuracy.

Account Manager

Paychex, Inc.
Phoenix
06.2021 - 11.2021
  • Managed payroll for a portfolio of 50+ clients, ensuring 99% error-free submissions.
  • Entered tax changes, new hires, and terminations, reducing data-entry errors by 20%.
  • Improved document organization by saving 100+ payroll and HR records, enhancing retrieval efficiency by 25%.
  • Resolved 30+ client inquiries weekly, raising client satisfaction scores by 10%.
  • Ensured compliance with federal and state laws regarding garnishments and tax levies.

Contract Human Resource Specialist

Vincent Benjamin/Goodwill Corporate
Phoenix
11.2020 - 06.2021
  • Entered benefit elections for 200+ employees into Kronos and Workday, enhancing processing efficiency by 20%.
  • Participated in HR process improvement projects, reducing documentation processing time by 15%.
  • Reviewed 100+ I-9s to ensure 98% compliance with legal documentation requirements.
  • Updated employee records, reducing outdated entries by 25% and improving system accuracy.

Payroll Specialist

BenefitMall
Phoenix
10.2019 - 09.2020
  • Processed payroll for 200+ clients with a 100% on-time rate, including complex hourly and seasonal payrolls.
  • Managed garnishments, tax levies, and support orders for 100+ employees, reducing errors by 15%.
  • Handled client payroll inquiries, achieving a 20% increase in client satisfaction.
  • Delivered customized payroll reports, enhancing transparency and client retention by 10%.
  • Managed onboarding for 100+ new hires monthly, reducing payroll discrepancies by 25%.

Education

Some College Coursework Completed -

Glendale Community College
12.1996

High School Diploma -

Cortez High School
05.1994

Skills

  • Typing speed: 40 WPM
  • Data entry: 10,000 KPM
  • PeopleSoft expertise
  • AS400 proficiency
  • Dataproc experience
  • Kronos application
  • Workday skills
  • Client communication
  • Payroll compliance

Timeline

Payroll Specialist II

Asure Software
11.2021 - Current

Account Manager

Paychex, Inc.
06.2021 - 11.2021

Contract Human Resource Specialist

Vincent Benjamin/Goodwill Corporate
11.2020 - 06.2021

Payroll Specialist

BenefitMall
10.2019 - 09.2020

Some College Coursework Completed -

Glendale Community College

High School Diploma -

Cortez High School

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Monica Morales