Monica Romero-Whitaker
Tucson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Caregiver
Total Care Connections Inc
2025.08 - Current
- Administered daily personal care, including grooming, and feeding for clients with diverse needs.
- Assisted clients with mobility challenges, ensuring safety and comfort during daily activities.
- Monitored and documented vital signs and changes in physical condition for healthcare team assessments.
- Developed individualized care plans in collaboration with family members to enhance quality of life.
Insurance Service Representative
GEICO
2024.05 - 2025.07
- Provided customer service by answering inquiries and providing accurate information regarding insurance policies.
- Researched and resolved customer complaints in a timely manner.
- Maintained records of client communications and transactions.
- Processed incoming payments from customers for premiums due on their policies.
- Utilized computer system to update customer profiles and manage other data entry needs.
- Developed strong relationships with clients by responding promptly to requests and concerns.
- Coordinated with underwriters to ensure accuracy of documentation prior to making changes to existing ones.
- Collaborated with management team members to develop strategies for improving customer satisfaction levels.
- Advised clients on the best type of coverage based on their individual needs.
- Prepared monthly statements detailing premiums owed by customers along with any adjustments that need to be made.
- Performed financial calculations related to premium payments and refunds when necessary.
- Processed changes in insurance policies and periodically reassessed client needs.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Asked probing questions and offered solutions to resolve customer issues.
- Attended training and educational seminars to enhance knowledge and credentials.
CUSTOMER SUPPORT AGENT/ADMIN. ASSISTANT
SKECHERS USA
2021.05 - 2022.09
- Assisting customers via email, chat, and phone with account information
- Investigated customer issues and escalated complex problems when necessary.
- Developed strategies for increasing customer satisfaction levels.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Assisted customers in navigating website content for online purchases or inquiries.
- Provided technical support to customers regarding troubleshooting.
- Maintained accurate records of customer interactions and transactions.
- Resolved billing disputes with customers in a timely manner.
LEAD PROGRAM LEADER
Think Together
2016.01 - 2021.01
- Assisting 25-40 students with homework, reading, math, S.T.E.A.M, music and arts
- Maintaining good lines of communication with stake holders, brokering community resources, customizing lesson plans to hold students attention, organizing daily site schedule, overseeing site and PL's while SC is away, maintaining a student ran classroom
TUTOR
Elevate Learning
2015.01 - 2016.01
- Independent Contractor, tutoring multiple students at a time, communicating/coordinating with students and parents.
TRAINING OFFICER
California Motor Patrol
2014.01 - 2015.01
- Tutoring new guys on rules and regulations of being a motor escort.
LINE COOK
Santa Anita Racetrack
2012.01 - 2013.01
- Prepping and cooking ingredients as directed, Cook/grill various proteins, Prepare and assemble banquet platters.
Education
CULINARY/PATISSERIE AND BAKING -
LE CORDON BLEU
PASADENA, CALIFORNIACULINARY/PATISSERIE AND BAKING -
THE ART INSTITUTE
SAN BERNARDINO, CALIFORNIASkills
- Microsoft Word
- Typing (120 WPM)
- Licensed insurance professional
- Strong interpersonal skills
- Effective problem solving
- Teamwork and Collaboration
- Policy understanding
- Data Entry
- Customer Service
- Organizing and Prioritizing Work
- Microsoft Office
Timeline
Caregiver
Total Care Connections Inc
2025.08 - Current
Insurance Service Representative
GEICO
2024.05 - 2025.07
CUSTOMER SUPPORT AGENT/ADMIN. ASSISTANT
SKECHERS USA
2021.05 - 2022.09
LEAD PROGRAM LEADER
Think Together
2016.01 - 2021.01
TUTOR
Elevate Learning
2015.01 - 2016.01
TRAINING OFFICER
California Motor Patrol
2014.01 - 2015.01
LINE COOK
Santa Anita Racetrack
2012.01 - 2013.01
CULINARY/PATISSERIE AND BAKING -
LE CORDON BLEU
CULINARY/PATISSERIE AND BAKING -
THE ART INSTITUTE