Monica Sambrano
Tucson
Summary
Client-focused professional with over 5 years of experience in medical aesthetics, skincare, retail, and customer service. Skilled in managing high-volume scheduling, supporting sales, overseeing inventory, and delivering exceptional customer experiences. Holds a B.S. in Business Administration (4.0 GPA, MIS concentration) with strong abilities in organization, problem-solving, and client relationship management. Ready to contribute leadership, beauty industry expertise, and business insight to Sephora’s vibrant team.
Overview
11
11
years of professional experience
Work History
Client Coordinator
Ideal Image
01.2023 - Current
- Deliver personalized, polished client service in a high-volume medical aesthetics clinic.
- Manage appointment scheduling, phone communications, payments, and front-desk operations.
- Track, restock, and organize skincare and clinic inventory; handle supply intake and orders.
- Support product sales by educating clients about skincare offerings during check-in and check-out.
- Maintain clinic cleanliness and ensure all client data is handled per HIPAA compliance standards.
Skin Care Specialist
Le Visage
10.2021 - 01.2023
- Provided customized facial treatments and skincare consultations tailored to individual client needs.
- Promoted and sold premium skincare products by building trust and offering expert recommendations.
- Maintained a professional, well-stocked treatment space and helped support a smooth guest experience.
- Built lasting client relationships through consistent care and follow-up.
Training Specialist / Quality Control Technician
Tabula Rasa Healthcare (SinfoníaRx)
07.2014 - 01.2021
- Trained and mentored new team members on technical systems and customer service standards.
- Conducted detailed quality checks to ensure compliance and accuracy in sensitive healthcare data.
- Collaborated with internal departments to identify and resolve workflow issues.
- Maintained accurate HIPAA-protected documentation and supported team efficiency.
Education
Business Administration, Concentration in MIS
Southern New Hampshire University
06-2025
Licensed Esthetician
Pure Aesthetics Natural Skincare School
01-2022
Licensed Pharmacy Technician
Carrington College
01-2013
Skills
- Retail & Clinic Inventory Management
- Skincare Product Sales & Education
- Appointment Scheduling & POS Systems
- Front Desk & Customer Operations
- Microsoft Office, CRM & Business Tools
- Team Training & Support
- HIPAA Compliance & Documentation
Timeline
Client Coordinator
Ideal Image
01.2023 - Current
Skin Care Specialist
Le Visage
10.2021 - 01.2023
Training Specialist / Quality Control Technician
Tabula Rasa Healthcare (SinfoníaRx)
07.2014 - 01.2021
Business Administration, Concentration in MIS
Southern New Hampshire University
Licensed Esthetician
Pure Aesthetics Natural Skincare School
Licensed Pharmacy Technician
Carrington College
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