Monica Turner
Tempe
Summary
Experienced customer service professional with a proven track record in call centers and property management. Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Seeking a customer service role in California to leverage my expertise and contribute to a dynamic team.
Overview
10
10
years of professional experience
Work History
Security Officer
Intercon-Security
10.2024 - Current
- Conducted thorough security screenings to ensure employees safety and compliance with regulations.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of employees .
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Checked and verified photo identification prior to granting facility access.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Care Representative
Best Buy, Geek Squad
03.2019 - 06.2024
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed supplier deliveries around client needs to increase client retention.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
Apartment Leasing Consultant
Career Strategies Inc.
03.2018 - 11.2020
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Streamlined the leasing process for greater efficiency, resulting in a higher number of successful applications.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Developed strong relationships with local businesses to promote the apartment community and attract potential residents.
Client Care Representative
BWC Communications Corporations
08.2015 - 01.2018
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Proactively identified opportunities for service improvements and communicated them to management for consideration.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Answered customer questions via telephone, email and live chat services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
General Studies -
West Valley High School
Hemet, CASkills
- Security camera monitoring
- Work ethic
- Workplace Safety
- Patrolling
- CCTV Monitoring
- Incident Reporting
- Document Preparation
- Security Guard License
- General security
- Detail Oriented
- Conflict de-escalation
- Security Screenings
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Microsoft Outlook
- Scheduling
- Live chat support
- Dispute Resolution
- Escalation management
- CRM Software
- Customer communications
- Problem-solving skills
- Resolving issues
- Goal-Oriented
- Client Service
Education
false
Timeline
Security Officer
Intercon-Security
10.2024 - Current
Customer Care Representative
Best Buy, Geek Squad
03.2019 - 06.2024
Apartment Leasing Consultant
Career Strategies Inc.
03.2018 - 11.2020
Client Care Representative
BWC Communications Corporations
08.2015 - 01.2018
General Studies -
West Valley High School
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