Monique Acosta
Avondale
Summary
Reliable candidate with extensive experience providing excellent patient care. Skilled in patient intake, data entry, and clinical procedures. Possesses excellent communication and problem-solving skills, with a commitment to providing quality healthcare services.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
26
26
years of professional experience
Work History
Medical Assistant
Village Medical
Glendale, AZ
07.2025 - Current
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Administered patient assessments and vital sign monitoring to ensure comprehensive care delivery.
Medical Assiant
Leadingmds
Goodyear, AZ
05.2024 - 06.2025
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
Medical Assistant
Valley Wise Hosptial
Phoenix, AZ
07.2023 - 04.2024
- Inspected equipment to ensure proper working order prior to use on patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Registered new patients into practice management software program accurately entering demographic information.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Provided assistance to medical staff in performing minor surgical procedures.
MEDICAL ASSISTANT
4c medical AKA Optum -Glendale
Glendale, Arizona
02.2022 - 04.2024
- Documented medical data in patient charts, facilitating accurate records.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Triaged patients and performed vital checks for patient flow facilitation.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Stocked supplies and instruments for examination rooms.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Inspected equipment to ensure proper working order prior to use on patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
MEDICAL ASSISTANT
Village Medical
Glendale, AZ
07.2019 - 02.2022
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
MEDICAL ASSISTANT
Phoenix Medical
Surprise, AZ
04.2018 - 06.2019
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
MEDICAL ASSISTANT
Phoenician Medical Center
Mesa, AZ
12.2016 - 06.2019
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
SCHEDULER
Phoenician Medical Center
Phoenix, AZ
12.2016 - 06.2019
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
NURSE ASSISTANT
Braswell Hampton Manner
Yucipa, CA
02.2001 - 02.2005
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Performed inventory by monitoring expiration of medical supplies and medications.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Played games with patients to boost mood, improve memory and provide light entertainment.
- Engaged with patient family and friends to provide courteous visit experience.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
MEDICAL ASSISTANT
IHS
Colton, CA
06.2000 - 10.2003
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Scheduled appointments for patients via phone and in person.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
EXTERN
Symonett Family Medical Center
Colton, CA
04.2000 - 05.2000
- Performed administrative duties, including answering phones and updating medical charts to alleviate burden on nursing staff.
- Assisted with clerical needs including, answering telephone calls, managing databases and drafting correspondence.
- Cleaned and organized classrooms, materials and supplies.
- Answered continuous phone calls each day and took messages or transferred to appropriate party.
Education
HIGH SCHOOL DIPLOMA -
San Bernardino Adult School
San Bernardino, CA01-2000
MEDICAL ASSIANT CERTIFICATE -
Summit Career Collage
Colton, CA01-2000
Skills
- Documentation Procedures
- Communicating With Patient Families
- Electrocardiography (EKG)
- Customer Service
- Phlebotomy
- Patient Scheduling
- Charting Expertise
- HIPAA Compliance
- Wound Care And Irrigation
- Medical Terminology
- Vital Sign Monitors
- Specimens Collection And Processing
- Preparing Specimens And Samples
- Restocking Lab Supplies
- Assisting With Physical Exams
- Clinical Applications
- EMR Systems
- Medical terminology knowledge
- Patient scheduling
- HIPAA compliance
Timeline
Medical Assistant
Village Medical
07.2025 - Current
Medical Assiant
Leadingmds
05.2024 - 06.2025
Medical Assistant
Valley Wise Hosptial
07.2023 - 04.2024
MEDICAL ASSISTANT
4c medical AKA Optum -Glendale
02.2022 - 04.2024
MEDICAL ASSISTANT
Village Medical
07.2019 - 02.2022
MEDICAL ASSISTANT
Phoenix Medical
04.2018 - 06.2019
MEDICAL ASSISTANT
Phoenician Medical Center
12.2016 - 06.2019
SCHEDULER
Phoenician Medical Center
12.2016 - 06.2019
NURSE ASSISTANT
Braswell Hampton Manner
02.2001 - 02.2005
MEDICAL ASSISTANT
IHS
06.2000 - 10.2003
EXTERN
Symonett Family Medical Center
04.2000 - 05.2000
MEDICAL ASSIANT CERTIFICATE -
Summit Career Collage
HIGH SCHOOL DIPLOMA -
San Bernardino Adult School