Monique Daniels
Phoenix
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
ER Registration
St Josephs Hospital
Phoenix, AZ
08.2025 - 04.2026
- Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information
- Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations
- Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.
- Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurance cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
Customer Service Representative
Priority Health
Southfield, MI
10.2024 - 08.2025
- Handled members individual health insurance policies
- Took members monthly premium payment
- Quoted members the cost of medical procedures.
- Educated customers on health plan options, enhancing understanding of available services and benefits.
- Provided exceptional support to clients, ensuring their needs were met in a timely manner.
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving techniques.
Customer Service Representative
Meritain Health
Phoenix, AZ
03.2022 - 10.2024
- Handle employee self-funded plans
- Assist providers and members with benefits, claims and deductible questions
- Provide the processing of claims status and payment details
- Locate In network providers for members
- Ensure members and providers understand benefit information provided
- Assist with claim appeal questions and statues
Customer Service Representative
LogistiCare
Phoenix, AZ
01.2019 - 03.2022
- Scheduled non-emergency transportation for members to and from their medical appointment.
- Handled members and transportation complaints.
- Set up transportation for hospital discharges.
- Checked member’s eligibility.
- Insured members drivers arrived at scheduled pick up time.
CSR & Application Data Processor
One Exchange
Tempe, AZ
06.2015 - 12.2018
- Work with Medicare eligible retirees transitioning from group coverage to individual coverage.
- Enrolled participants into their medical insurance policy by completing their applications over the phone.
- Handled financial transaction with the Health reimbursement account employer provided.
- Assisted customers with any questions or concerns they had about their policy and Health Reimbursement Account.
Education
High School Diploma -
North High School
Phoenix, AZ05-2015
No Degree -
Maricopa Community Colleges, Glendale Community College
Glendale, AZ04-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Decision-making
- Problem resolution
- Verbal communication
- Calm under pressure
- Excellent communication
- Attention to detail
Timeline
ER Registration
St Josephs Hospital
08.2025 - 04.2026
Customer Service Representative
Priority Health
10.2024 - 08.2025
Customer Service Representative
Meritain Health
03.2022 - 10.2024
Customer Service Representative
LogistiCare
01.2019 - 03.2022
CSR & Application Data Processor
One Exchange
06.2015 - 12.2018
High School Diploma -
North High School
No Degree -
Maricopa Community Colleges, Glendale Community College