Monique Echavarria
Phoenix
Summary
Dynamic Membership Coordinator with expertise in customer relationship management, community outreach, and team leadership. Proven ability to drive membership growth and enhance community ties through impactful events and partnerships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Membership Coordinator
Treasures 4 Teachers
Tempe
07.2018 - 01.2025
- Managed member communications through newsletters and social media platforms.
- Organized training sessions for teachers on resource utilization and program benefits.
- Developed partnerships with local businesses to support educational initiatives.
- Assisted members with inquiries regarding program details and resources available.
- Maintained accurate membership records and updated database information regularly.
- Planned events to promote membership growth and strengthen community ties.
- Worked closely with accounting department on billing inquiries from members.
- Developed and implemented membership policies and procedures.
- Assisted with the development of promotional materials for membership campaigns.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Coached and mentored all employees to be engaging, pleasant, and helpful to new and existing members, which improved service expectations.
Admissions
Arizona Veterans Memorial Coliseum
Phoenix
07.2008 - 11.2018
- Scanned tickets for entry at major events and venues.
- Verified guest access and ensured compliance with event regulations.
- Assisted patrons with inquiries and provided directions to seating areas.
- Monitored crowd flow to maintain a safe and organized environment.
- Trained new staff on ticket-taking procedures and customer service skills.
- Maintained cleanliness and organization at entrance checkpoints during events.
- Greeted customers and provided them with tickets for entry into the event.
- Answered customer inquiries regarding event and venue policies, procedures, and regulations.
- Inspected bags upon entrance for prohibited items such as weapons or alcohol.
- Assisted in setting up equipment prior to an event when necessary.
- Performed additional tasks as requested by supervisor or manager.
- Provided assistance to disabled patrons if needed.
- Processed admission payments and provided tickets.
Education
High School Diploma -
Phoenix Job Corps
Phoenix03-2009
Skills
- Membership database management
- Customer relationship management
- Community outreach
- Conflict resolution
- Team leadership
- Problem solving
- Adaptability to change
- Reception management
- Membership recruitment
- Warehousing functions
- Money handling
- Reliability
Languages
Spanish
Limited
Certification
Office administrator
Timeline
Membership Coordinator
Treasures 4 Teachers
07.2018 - 01.2025
Admissions
Arizona Veterans Memorial Coliseum
07.2008 - 11.2018
High School Diploma -
Phoenix Job Corps