Summary
Overview
Work History
Education
Skills
Timeline
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Monique Gonzalez

Glendale

Summary

Motivated college graduate with a knowledgeable background in scientific methodology and dataset analysis. Experience in administering in-depth literature reviews and productive collaborations with faculty, contributing to impactful research proposals and presentations. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

Someburros
08.2024 - 07.2026
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and resolved issues promptly.
  • Upsold menu items to enhance customer experience and increase sales.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.

Student Researcher

Northern Arizona University Student Organization
01.2024 - 12.2026
  • Conducted literature reviews to support research initiatives and inform project direction.
  • Analyzed data sets using statistical software to derive insights and enhance research quality.
  • Collaborated with faculty on research proposals, ensuring alignment with academic standards and objectives.
  • Developed presentations summarizing research findings for academic conferences and workshops.

Crew Team Member

Boba Tea Company
05.2022 - 06.2024
  • Maintained cleanliness and organization of dining area, improving overall customer experience.
  • Assisted in training new crew members on operational procedures and safety protocols.
  • Operated cash register accurately, handling transactions and balancing cash drawer daily.
  • Prepared food items according to company standards, ensuring quality and presentation consistency.

Restaurant Server

Bitz-ee Mama's
05.2019 - 06.2021
  • Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
  • Implemented process improvements to enhance table turnover and reduce wait times for guests.
  • Developed strong relationships with regular patrons, enhancing loyalty and repeat business opportunities.

Education

Bachelor of Science - Clinical Psychology

Northern Arizona University
Flagstaff, AZ
05-2026

Skills

  • Quantitative research
  • Data collection
  • Scientific methodology
  • Dataset analysis
  • Multitasking and organization
  • Team collaboration
  • Literature review
  • FLUENT IN SPANISH

Timeline

Customer Service Cashier

Someburros
08.2024 - 07.2026

Student Researcher

Northern Arizona University Student Organization
01.2024 - 12.2026

Crew Team Member

Boba Tea Company
05.2022 - 06.2024

Restaurant Server

Bitz-ee Mama's
05.2019 - 06.2021

Bachelor of Science - Clinical Psychology

Northern Arizona University
Monique Gonzalez