Monique Joaquin
Sells,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and strong ability to learn quickly. Recognized for a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Billing Technician
Tohono O'odham Nation Behavioral Health
Sells, Az
06.2020 - Current
- Assisted in the implementation of a new billing software, leading to reduced processing time and fewer errors.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Verified insurance coverage details for accurate claims submission, avoiding costly delays or denials.
- Performed insurance verification, pre-certification and pre-authorization.
- Maintained the strictest confidentiality, adhered to all HIPAA guidelines/regulations.
Office Specialist
Tohono O'odham Nation Behavioral Health
Sells, Az
10.2018 - 06.2020
- Provided administrative and clerical support for the department/division managers
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
Office Aide
Solid Waste Management Program
Sells, Az
06.2018 - 07.2018
- Answered telephone calls, routes calls, takes messages
- Performed a variety of general clerical tasks by working with Microsoft Excel and Microsoft Word to enter customer statements and invoice receipts
- Filed paperwork, used copy machine, and paper shredder
- Often went on routes to deliver services.
Recreation Aide
Sells Recreation Center
Sells, Az
06.2016 - 07.2016
- Worked with youth who participated in any activities
- Prepared their lunches and took them to any field trips they attended
- Help supervise around the pool area by cleaning out pool, made sure all swimmers had necessary documents to swim, and supervised when swimmers were present.
Custodian
Baboquivari High School
Sells, Az
06.2015 - 07.2015
- Cleaned and sanitized offices, classrooms and restrooms
- Dusted, wiped furniture, swept, mopped or vacuumed floors; empty/clean trash containers; wiped down counters and walls.
Custodian
Baboquivari Middle School
Sells, Az
06.2014 - 07.2014
- Cleaned and sanitized offices, classrooms and restrooms
- Vacuumed, swept, mopped, wiped down counters and walls, wiped down desks and chairs
- Removed all desks and chairs to the Baboquivari High/Secondary Campus.
Office Aide
Tohono O'odham Nation Natural Resource department
Sells, Az
06.2013 - 07.2013
- Answered telephone calls, routed calls, takes messages
- Performed a variety of general clerical tasks by working with Microsoft Word and Excel
- Filed paperwork; scanned and printed necessary paperwork
- Organized office equipment and supplies
- Ran errands for office staff.
Education
High School Diploma -
Baboquivari High School
Sells, Az05.2015
Skills
- Medical Billing Expertise
- Accuracy and Precision
- Time Management
- Multitasking Abilities
- Reliability
- Effective Communication
- Microsoft Office
- Team Collaboration
Timeline
Billing Technician
Tohono O'odham Nation Behavioral Health
06.2020 - Current
Office Specialist
Tohono O'odham Nation Behavioral Health
10.2018 - 06.2020
Office Aide
Solid Waste Management Program
06.2018 - 07.2018
Recreation Aide
Sells Recreation Center
06.2016 - 07.2016
Custodian
Baboquivari High School
06.2015 - 07.2015
Custodian
Baboquivari Middle School
06.2014 - 07.2014
Office Aide
Tohono O'odham Nation Natural Resource department
06.2013 - 07.2013
High School Diploma -
Baboquivari High School
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