Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Joaquin

Sells,AZ

Summary

Dedicated and adaptable professional with a proactive attitude and strong ability to learn quickly. Recognized for a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience

Work History

Billing Technician

Tohono O'odham Nation Behavioral Health
06.2020 - Current
  • Assisted in the implementation of a new billing software, leading to reduced processing time and fewer errors.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Verified insurance coverage details for accurate claims submission, avoiding costly delays or denials.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Maintained the strictest confidentiality, adhered to all HIPAA guidelines/regulations.

Office Specialist

Tohono O'odham Nation Behavioral Health
10.2018 - 06.2020
  • Provided administrative and clerical support for the department/division managers
  • Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
  • Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
  • Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Office Aide

Solid Waste Management Program
06.2018 - 07.2018
  • Answered telephone calls, routes calls, takes messages
  • Performed a variety of general clerical tasks by working with Microsoft Excel and Microsoft Word to enter customer statements and invoice receipts
  • Filed paperwork, used copy machine, and paper shredder
  • Often went on routes to deliver services.

Recreation Aide

Sells Recreation Center
06.2016 - 07.2016
  • Worked with youth who participated in any activities
  • Prepared their lunches and took them to any field trips they attended
  • Help supervise around the pool area by cleaning out pool, made sure all swimmers had necessary documents to swim, and supervised when swimmers were present.

Custodian

Baboquivari High School
06.2015 - 07.2015
  • Cleaned and sanitized offices, classrooms and restrooms
  • Dusted, wiped furniture, swept, mopped or vacuumed floors; empty/clean trash containers; wiped down counters and walls.

Custodian

Baboquivari Middle School
06.2014 - 07.2014
  • Cleaned and sanitized offices, classrooms and restrooms
  • Vacuumed, swept, mopped, wiped down counters and walls, wiped down desks and chairs
  • Removed all desks and chairs to the Baboquivari High/Secondary Campus.

Office Aide

Tohono O'odham Nation Natural Resource department
06.2013 - 07.2013
  • Answered telephone calls, routed calls, takes messages
  • Performed a variety of general clerical tasks by working with Microsoft Word and Excel
  • Filed paperwork; scanned and printed necessary paperwork
  • Organized office equipment and supplies
  • Ran errands for office staff.

Education

High School Diploma -

Baboquivari High School
Sells, Az
05.2015

Skills

  • Medical Billing Expertise
  • Accuracy and Precision
  • Time Management
  • Multitasking Abilities
  • Reliability
  • Effective Communication
  • Microsoft Office
  • Team Collaboration

Timeline

Billing Technician

Tohono O'odham Nation Behavioral Health
06.2020 - Current

Office Specialist

Tohono O'odham Nation Behavioral Health
10.2018 - 06.2020

Office Aide

Solid Waste Management Program
06.2018 - 07.2018

Recreation Aide

Sells Recreation Center
06.2016 - 07.2016

Custodian

Baboquivari High School
06.2015 - 07.2015

Custodian

Baboquivari Middle School
06.2014 - 07.2014

Office Aide

Tohono O'odham Nation Natural Resource department
06.2013 - 07.2013

High School Diploma -

Baboquivari High School

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