Monique Joaquin
Sells,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and strong ability to learn quickly. Recognized for a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Billing Technician
Tohono O'odham Nation Behavioral Health
06.2020 - Current
- Assisted in the implementation of a new billing software, leading to reduced processing time and fewer errors.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Verified insurance coverage details for accurate claims submission, avoiding costly delays or denials.
- Performed insurance verification, pre-certification and pre-authorization.
- Maintained the strictest confidentiality, adhered to all HIPAA guidelines/regulations.
Office Specialist
Tohono O'odham Nation Behavioral Health
10.2018 - 06.2020
- Provided administrative and clerical support for the department/division managers
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
Office Aide
Solid Waste Management Program
06.2018 - 07.2018
- Answered telephone calls, routes calls, takes messages
- Performed a variety of general clerical tasks by working with Microsoft Excel and Microsoft Word to enter customer statements and invoice receipts
- Filed paperwork, used copy machine, and paper shredder
- Often went on routes to deliver services.
Recreation Aide
Sells Recreation Center
06.2016 - 07.2016
- Worked with youth who participated in any activities
- Prepared their lunches and took them to any field trips they attended
- Help supervise around the pool area by cleaning out pool, made sure all swimmers had necessary documents to swim, and supervised when swimmers were present.
Custodian
Baboquivari High School
06.2015 - 07.2015
- Cleaned and sanitized offices, classrooms and restrooms
- Dusted, wiped furniture, swept, mopped or vacuumed floors; empty/clean trash containers; wiped down counters and walls.
Custodian
Baboquivari Middle School
06.2014 - 07.2014
- Cleaned and sanitized offices, classrooms and restrooms
- Vacuumed, swept, mopped, wiped down counters and walls, wiped down desks and chairs
- Removed all desks and chairs to the Baboquivari High/Secondary Campus.
Office Aide
Tohono O'odham Nation Natural Resource department
06.2013 - 07.2013
- Answered telephone calls, routed calls, takes messages
- Performed a variety of general clerical tasks by working with Microsoft Word and Excel
- Filed paperwork; scanned and printed necessary paperwork
- Organized office equipment and supplies
- Ran errands for office staff.
Education
High School Diploma -
Baboquivari High School
Sells, Az05.2015
Skills
- Medical Billing Expertise
- Accuracy and Precision
- Time Management
- Multitasking Abilities
- Reliability
- Effective Communication
- Microsoft Office
- Team Collaboration
Timeline
Billing Technician
Tohono O'odham Nation Behavioral Health
06.2020 - Current
Office Specialist
Tohono O'odham Nation Behavioral Health
10.2018 - 06.2020
Office Aide
Solid Waste Management Program
06.2018 - 07.2018
Recreation Aide
Sells Recreation Center
06.2016 - 07.2016
Custodian
Baboquivari High School
06.2015 - 07.2015
Custodian
Baboquivari Middle School
06.2014 - 07.2014
Office Aide
Tohono O'odham Nation Natural Resource department
06.2013 - 07.2013
High School Diploma -
Baboquivari High School
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