Monique Martinez
Mesa,AZ
Summary
Proactive Customer Experience Coordinator dedicated to anticipating and addressing professional needs, with a proven track record of promoting organizational efficiency through effective schedule development, exceptional customer service, and skilled conflict management.
Overview
18
18
years of professional experience
Work History
Patient Experience Specialist
Medmo
06.2024 - Current
- Coordinate radiology appointments for multiple imaging centers, ensuring optimal resource utilization.
- Ensure that all required pre-appointment documentation is complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Work closely with referring physician'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Make 120 calls each day.
- Follow up with imaging centers regarding scheduled appointments and prior authorizations.
Warranty Coordinator
Titan Solar Power
11.2022 - 06.2024
- Handled customer inquiries and concerns related to warranty purchases.
- Logged 80-100 ready-to-purchase 25-year extended warranties.
- Managed the purchase of logged warranties on the SolarEdge portal.
- Matched purchased certificates with invoices, maintaining detailed records.
- Organized and stored invoices and certificates systematically.
- Utilized Concur to submit expense reports and itemized reports promptly.
Server
Que Bueno Restaurant
06.2006 - 12.2023
- Provided exceptional customer service by addressing inquiries, handling special requests, and ensuring a positive dining experience for patrons.
- Created orders, documented special requests, and collaborated with kitchen staff to ensure high-quality service.
- Arranged tables following established procedures for excellent customer experiences.
- Enforced age regulations for alcoholic beverages by checking identifications.
- Prepared beverages and fulfilled food orders, ensuring adequate supplies.
Physician Support Coordinator
Simonmed Imaging
06.2018 - 11.2022
- Scheduled, rescheduled, and managed canceled appointments, handling a minimum 60 calls per day.
- Efficiently performed insurance verifications, pre-certifications, and pre-authorization functions.
- Explained procedures to patients, reducing anxieties and increasing patient satisfaction.
- Discussed medical histories with patients to ensure proper scheduling for imaging exams.
- Reviewed and sent medical records to other physicians upon request.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained client medical history, including medication information, symptoms, and allergies.
- Reviewed physicians' orders to determine medical imaging needs.
- Researched denied claims and liaised with insurance companies for resolution.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05.2009
Skills
- Multi-Cultural Communicator
- Time Management
- Problem-Solving
- Goal-Oriented
- EMR System Proficient
- Prior Authorizations
- Customer Satisfaction
- Collaboration
- Strong Scheduling Skills
- Medical Records Management
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Experience Specialist
Medmo
06.2024 - Current
Warranty Coordinator
Titan Solar Power
11.2022 - 06.2024
Physician Support Coordinator
Simonmed Imaging
06.2018 - 11.2022
Server
Que Bueno Restaurant
06.2006 - 12.2023
High School Diploma -
Mountain View High School
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