Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Salazar Gonzales

El Mirage

Summary

Dynamic Nail Technician with a proven track record at THE NAIL CAVE LLC, excelling in customer service and nail art techniques. Recognized for enhancing client satisfaction through personalized services and efficient appointment management. Skilled in training and coaching junior staff, fostering a collaborative environment that drives operational excellence.


Tender professional equipped with comprehensive experience in preparing and managing bids for various projects. Known for meticulous approach to documentation and compliance, ensuring all submissions meet client specifications. Collaborative team player with focus on achieving successful outcomes and adaptability in dynamic environments.

Overview

7
7
years of professional experience

Work History

Nail Technician

THE NAIL CAVE LLC
07.2019 - Current
  • Delivered high-quality nail services, ensuring customer satisfaction and repeat business.
  • Maintained cleanliness and organization of workspace, adhering to health and safety regulations.
  • Educated clients on nail care and maintenance, enhancing their overall experience.
  • Assisted in training junior technicians on techniques and best practices for nail services.
  • Developed customized nail designs based on client preferences, showcasing creativity and skill.
  • Managed appointment schedules efficiently, optimizing workflow and reducing wait times.
  • Implemented inventory management practices to ensure availability of essential products and tools.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.

Direct Care Worker

Tender Hearts Group Home Llc
01.2019 - Current
  • Provided compassionate support to individuals with disabilities, enhancing daily living skills and quality of life.
  • Collaborated with healthcare professionals to develop tailored care plans for clients.
  • Monitored and documented patient progress, ensuring adherence to prescribed treatment protocols.
  • Trained new staff on best practices in direct care and client interaction techniques.

Group Home Manager

Tender Hearts Group Home LLC
02.2022 - 08.2025
  • Oversaw daily operations, ensuring adherence to safety and health regulations.
  • Developed individualized care plans in collaboration with staff and families.
  • Trained and mentored staff on best practices for resident care and support.
  • Implemented quality improvement initiatives to enhance resident satisfaction and well-being.
  • Managed budget allocations, optimizing resource utilization for operational efficiency.
  • Evaluated program effectiveness through data analysis, adjusting strategies as needed for improvement.
  • Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
  • Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
  • Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
  • Assisted residents with basic hygiene and healthcare needs.
  • Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
  • Offered learning opportunities to help residents develop important life skills.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Created staff work schedules so each shift had appropriate number of employees for coverage.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Advocated for residents' rights and needs, ensuring their voices were heard and acted upon.

Education

Nail Technician

Willow Canyon High School
Surprise, AZ
12-2020

Skills

  • Customer service
  • Nail extensions
  • Time management
  • Nail art techniques
  • money management
  • scheduling appointment
  • Appointment management
  • Schedule maintenance
  • Operations leadership
  • Training and coaching
  • Waterless services

Timeline

Group Home Manager

Tender Hearts Group Home LLC
02.2022 - 08.2025

Nail Technician

THE NAIL CAVE LLC
07.2019 - Current

Direct Care Worker

Tender Hearts Group Home Llc
01.2019 - Current

Nail Technician

Willow Canyon High School

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Monique Salazar Gonzales