Monserrat Angel
Chandler
Summary
Dynamic and results-driven professional with a proven track record at Panda Express. I have achieved in working under pressure. With being said I am able to multitask all at once to create a great experience for me and my guests. Teamwork is an important element in jobs and I’m a greatful to always have an amazing team to work with. Even if it gets me to work a little harder for my teammates to open up and feel comfortable while working. I’m a fast learner and I always put my heart and mind into my work.
Overview
4
4
years of professional experience
Work History
Counter Help
Panda Express Restaurant
11.2024 - Current
- Streamlined order processing for faster turnaround times, resulting in increased daily sales.
- Demonstrated strong multitasking capabilities by managing multiple tasks simultaneously while maintaining high standards in customer service.
- Maintained a clean and organized workspace to ensure smooth operations and an enjoyable customer experience.
- Kept track of customer orders efficiently, minimizing errors and ensuring accuracy upon delivery or pickup.
- Assisted customers with menu selections, offering suggestions based on individual preferences and dietary requirements.
- Promoted special offers and upsold menu items effectively, increasing overall revenue per transaction.
- Adapted quickly during peak hours by prioritizing tasks strategically to accommodate high volumes of customers without compromising quality.
- Contributed to positive workplace culture through excellent communication skills and proactive problem-solving abilities.
- Supported catering efforts by assembling large-scale orders with attention to detail and punctuality for client satisfaction.
- Developed rapport with regular customers by remembering their names and preferences, fostering loyalty within the establishment''s patron base.
- Trained new counter assistants on company policies and procedures, contributing to a well-prepared team environment.
- Ensured compliance with health department regulations by adhering to strict cleanliness and safety protocols.
- Resolved customer concerns promptly, maintaining professionalism and a positive attitude throughout interactions.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Shift Manager/Key Holder
Jake’s Sweet Shoppe
12.2021 - 11.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Contributed ideas for process improvements which led to reduced costs without compromising quality.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Restaurant Hostess
Valle Luna Mexican Restaurants
08.2021 - 12.2021
- Streamlined order processing for faster turnaround times, resulting in increased daily sales.
- Demonstrated strong multitasking capabilities by managing multiple tasks simultaneously while maintaining high standards in customer service.
- Maintained a clean and organized workspace to ensure smooth operations and an enjoyable customer experience.
- Kept track of customer orders efficiently, minimizing errors and ensuring accuracy upon delivery or pickup.
- Assisted customers with menu selections, offering suggestions based on individual preferences and dietary requirements.
Education
Chandler High School
Chandler, AZ05.2024
Skills
- Workplace safety
- Food safety
- Customer engagement
- Cleanliness maintenance
- Food safety and sanitation
- Customer inquiry resolution
- Meal prep
- Sales transaction management
- Listening
- Cross-training
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Listening skills
- Attention to detail
- Multitasking and organization
- Excellent communication
- Critical thinking
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Counter Help
Panda Express Restaurant
11.2024 - Current
Shift Manager/Key Holder
Jake’s Sweet Shoppe
12.2021 - 11.2022
Restaurant Hostess
Valle Luna Mexican Restaurants
08.2021 - 12.2021
Chandler High School
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