Monte Prestwich
1841 Rim Road Apt B
Summary
Detail-oriented Benefits Specialist with a strong background in managing patient inquiries and coordinating benefits verification. Proven ability to utilize electronic health record systems effectively, ensuring accurate documentation and enhancing patient experiences.
Overview
11
11
years of professional experience
Work History
Benefits Specialist
COPA Health
5448 Highway 260 St#230 Lakeside, AZ 85929
05.2024 - 12.2025
- Coordinated patient benefits verification process for insurance claims and eligibility determinations.
- Managed complex patient inquiries regarding benefit discrepancies and resolutions.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
Medical Receptionist
ChangePoint Integrated Health
1500 Highway 260 Suite 300 Show Low, AZ 85929
08.2021 - 05.2023
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated communication between patients and healthcare providers to ensure accurate information exchange.
- Helped patients complete necessary medical forms and documentation.
Front End Associate
Walmart
5401 S. White Mountain Road Show Low, AZ 85901
07.2014 - 08.2021
- Operated point-of-sale systems efficiently during peak hours.
- Collaborated with team members to enhance customer service initiatives.
- Trained new associates on store policies and operational procedures.
Education
Associate of Science - Energy And Industrial Technician
Northland Pioneer College
Holbrook, AZ07-2022
Skills
- HIPAA compliance
- Appointment scheduling
- Critical thinking skills
- Insurance expertise
- Time management
- Problem resolution
- Front desk operations
- Microsoft office
Timeline
Benefits Specialist
COPA Health
05.2024 - 12.2025
Medical Receptionist
ChangePoint Integrated Health
08.2021 - 05.2023
Front End Associate
Walmart
07.2014 - 08.2021
Associate of Science - Energy And Industrial Technician
Northland Pioneer College