Summary
Overview
Work History
Education
Skills
Timeline
Generic

Montserrat Montes Valenzuela

Phoenix

Summary

Accomplished Lead Medical Assistant with a proven track record at North Scottsdale Pediatrics, demonstrating clinical leadership and HIPAA compliance. Skilled in administrative tasks, patient education and fostering staff development, I excel in delivering exceptional patient care and streamlining clinical processes. My expertise includes vital signs monitoring and enhancing patient satisfaction, ensuring high-quality healthcare outcomes.

Overview

6
6
years of professional experience

Work History

Lead Medical Assistant

North Scottsdale Pediatrics
09.2021 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in specimen collection and basic laboratory testing procedures to support accurate diagnosis.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Documented patient information in EMR and prepared paperwork for medical staff.

Sales Associate

Fashion Q
07.2020 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Medical Assistant Extern

Phoenix Family Medical Clinic
04.2021 - 05.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Sales Associate

XI Clothing
02.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Certificate - Medical Assistant

Pima Medical Institute
Phoenix, AZ
05-2021

High School Diploma -

PvOnline School
Phoenix, AZ
05-2020

Skills

  • HIPAA compliance
  • Clinical leadership
  • Staff oversight
  • Scheduling and appointment management

Timeline

Lead Medical Assistant

North Scottsdale Pediatrics
09.2021 - Current

Medical Assistant Extern

Phoenix Family Medical Clinic
04.2021 - 05.2021

Sales Associate

Fashion Q
07.2020 - 08.2021

Sales Associate

XI Clothing
02.2019 - 03.2020

Certificate - Medical Assistant

Pima Medical Institute

High School Diploma -

PvOnline School

Similar Profiles

CREATE PROFILE
Montserrat Montes Valenzuela