MORGAN BARUFFI
Gilbert
Summary
Dynamic hospitality professional with proven leadership at Fountain View Village, excelling in team leadership and customer engagement. Enhanced dining experiences by reducing wait times by 20% and resolving conflicts efficiently. Adept at upselling and event coordination, consistently boosting sales and customer satisfaction. Passionate about delivering exceptional service and fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
HOSTESS
North Italia
Santa Monica
01.2023 - Current
- Welcome guests and manage seating for an inviting atmosphere, enhancing customer satisfaction.
- Streamline reservations to minimize wait times, improving dining experiences.
- Keep detailed seating charts and logs, optimizing table turnover for efficient service.
Server
Alamo Drafthouse
Los Angeles
06.2022 - 12.2024
- Delivered food and beverages to customers in fast-paced environment.
- Managed customer orders through POS system, ensuring accuracy.
- Trained new servers on menu items and service standards.
- Supported special events by efficiently setting up dining arrangements.
- Executed opening and closing duties, including restocking supplies and preparing dining area.
- Provided exceptional service to high volume of daily customers.
SERVER/SHIFT LEADER
Fountain View Village
01.2020 - 04.2022
- Led team of servers, ensuring efficient service and customer satisfaction.
- Improved order accuracy and reduced wait times, enhancing dining experience.
- Trained new staff, fostering a collaborative and supportive work environment.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Managed shift schedules, optimizing staff allocation for peak hours.
SERVER
Ling and Louies
Scottsdale
03.2021 - 01.2022
- Led a team of servers to enhance dining efficiency, achieving noticeable improvements in customer satisfaction and reducing wait times.
- Delivered outstanding service, boosting customer loyalty and repeat visits.
- Managed orders and payments accurately, upholding financial integrity.
- Upsold menu items and specials, contributing to noticeable gains in daily sales and enhancing guest experience.
Education
ASSOCIATES -
Mesa Community College
Arizona05.2021
DIPLOMA -
Basha Highschool
Arizona05.2018
Skills
- Team leadership
- Time management
- Customer engagement
- Conflict resolution
- Operational efficiency
- Problem solving
- Attention to detail
- Adaptability
- Event coordination
- Effective communication
- Upselling
Accomplishments
- Led team of servers, ensuring efficient service and customer satisfaction.
- Improved order accuracy and reduced wait times, enhancing dining experience.
- Trained new staff, fostering a collaborative and supportive work environment.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Managed shift schedules, optimizing staff allocation for peak hours.
Languages
English
Professional
Spanish
Limited
Italian
Elementary
Timeline
HOSTESS
North Italia
01.2023 - Current
Server
Alamo Drafthouse
06.2022 - 12.2024
SERVER
Ling and Louies
03.2021 - 01.2022
SERVER/SHIFT LEADER
Fountain View Village
01.2020 - 04.2022
ASSOCIATES -
Mesa Community College
DIPLOMA -
Basha Highschool