Morgan Elms
Buckeye
Summary
Dynamic customer service professional with proven expertise at Sonesta ES Suites, excelling in problem-solving and communication. Recognized for enhancing customer satisfaction through effective follow-ups and training new team members. Proficient in Microsoft Excel and committed to maintaining high standards of service and teamwork in fast-paced environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sonesta ES Suites
Goodyear
11.2024 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Crew Member/Cashier
Dunkin'
Buckeye
09.2022 - 06.2023
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training 2 new team members each month
Sales Associate/Customer Service
Old Navy
Goodyear
11.2021 - 07.2022
- Continually updated a leadership resume and honed skills by participating in various management training
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Cashier/Customer Service
McDonald's
Buckeye
05.2021 - 11.2021
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training 4 new team members each month
Skills
- Customer service
- Communication skills
- Computer literacy
- Microsoft excel
- Food service
- Guest services
- Leadership
- Time management
- Employee training
- Problem solving
- Attention to detail
- Verbal and written communication
- Payment processing
- Adaptive team player
Timeline
Customer Service Representative
Sonesta ES Suites
11.2024 - Current
Crew Member/Cashier
Dunkin'
09.2022 - 06.2023
Sales Associate/Customer Service
Old Navy
11.2021 - 07.2022
Cashier/Customer Service
McDonald's
05.2021 - 11.2021