Morgan Pitt
Tempe,Az
Summary
Hospital manager with over 10 years of experience in the veterinary field, demonstrating a strong track record in optimizing team performance and achieving business goals. Proficient in critical thinking, decision making, and policy development, with a focus on enhancing veterinary care and customer service. Committed to fostering a collaborative environment that supports both staff and community, while continually seeking innovative solutions to improve operational efficiency.
Overview
11
11
years of professional experience
Work History
Hospital Manager
VCA Mountain View Animal Hospital
Phoenix, AZ
02.2025 - Current
- Led hospital operations to 5.6% YTD net revenue growth within first year post-transfer while maintaining cost control (0.7% courtesy discounts)
- Accelerated new client growth by 206.7% YTD by expanding scheduling access and implementing client engagement initiatives
- Improved operational and clinical productivity, increasing in-hospital orders by 9.1% YTD
- Drove highest CareClub (wellness plan) enrollment in region (25.8%), reinforcing preventive care and long-term client loyalty
Hospital Director
VCA Urgent Care
Scottsdale, AZ
09.2023 - 02.2025
- Build a high-volume urgent care business
- Lead all associates with a positive “Can Do / Lets Go” attitude with passion for the mission
- Relentless pursuit for execution in the face of obstacles and an immature business
- Represent VCA Urgent Care amongst internal and external stakeholders with enthusiasm and professionalism - Operate with a positive demeanor with a curiosity for different ways to solve existing problems
- Foster a positive culture based on supporting both Associates and the local community
- Implement the VCA Urgent Care Operating Model per guidelines
- Remain disciplined in services provided being true to scope of VCA Urgent Care
- Hire, train, engage and retain top performing Associates
- Build awareness and maintain positive relationships with VCA and non-VCA referral hospitals
- Manage hospital financials to deliver a healthy and profitable business
- Deliver value to clients by creating an efficient and caring environment
Hospital Director
VCA Urgent Care Chandler and Scottsdale
04.2024 - 08.2024
- Oversaw two Urgent Care locations while there was a transition in management.
Hospital Manager
VCA Del Lago Animal Hospital
Scottsdale, AZ
02.2022 - 09.2023
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Collaborated with staff and hospital management to improve overall patient care and response times.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Cross trained in various positions in the hospital
- Ensure positivity in creating interactive activities for staff members
- Coach and connects with staff on a quarterly basis
- Performed yearly reviews
- Trained both lead client service representative and lead technician supervisor on job responsibilities
- Offered mentorship to others in the Pennfoster Veterinary Technician program
Technician Supervisor
VCA Hospitals
Scottsdale, AZ
12.2019 - 02.2022
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Managed the intake and use of all controlled substances under prescribing veterinarian
- In charge of weekly ordering of all materials needed for the hospital
Veterinary Assistant
Vca Del Lago Animal Hospital
Scottsdale, AZ
09.2018 - 12.2019
Veterinary Assistant
Family Vetcare
Phoenix, AZ
06.2015 - 09.2018
Education
Certified Veterinary Technician -
Arizona
07-2023
Associate of Applied Science - Veterinary Technician
Penn Foster
03-2023
Skills
Hospital Operations & Team Leadership
Employee Performance, Training & Recruitment
Financial Reporting & Data Analysis
Workflow Optimization & Scheduling
Client Experience & Customer Service
Veterinary Support (Animal Handling, Lab Testing, X-Ray)
AWARDS
VCA Penn Foster Scholarship Recipient, Invited to the VCA National Conference 2024
Timeline
Hospital Manager
VCA Mountain View Animal Hospital
02.2025 - Current
Hospital Director
VCA Urgent Care Chandler and Scottsdale
04.2024 - 08.2024
Hospital Director
VCA Urgent Care
09.2023 - 02.2025
Hospital Manager
VCA Del Lago Animal Hospital
02.2022 - 09.2023
Technician Supervisor
VCA Hospitals
12.2019 - 02.2022
Veterinary Assistant
Vca Del Lago Animal Hospital
09.2018 - 12.2019
Veterinary Assistant
Family Vetcare
06.2015 - 09.2018
Certified Veterinary Technician -
Arizona
Associate of Applied Science - Veterinary Technician
Penn Foster