MORGAN PRIKHODOVSKIY
Phoenix
Summary
Results-driven implementation professional with expertise across process optimization, client relationship cultivation, project management, and technical support. Proficient in driving efficiencies, aligning project objectives, and consistently meeting deadlines. Seeking to leverage a proven track record of thriving in fast-paced environments, while upholding precision and ensuring positive client experiences. Dedicated to supporting senior leadership, enhancing client satisfaction, and contributing to overall company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Aya Healthcare
09.2023 - Current
- Collaborate with internal and external stakeholders to grasp business objectives and devise implementation strategies aligning with contract terms, while effectively managing client expectations throughout the process.
- Assist in formulating and refining implementation project plans based on established methodologies, ensuring adherence to milestones and objectives.
- Define project scope, document requirements, develop workflows, and meticulously monitor project progress and deadlines to ensure timely delivery.
- Demonstrate discretion in handling confidential and sensitive information crucial for managerial decision-making, maintaining professionalism and tact in interactions with both internal and external high-level personnel during planning and coordination efforts.
- Work closely with Development and Product Management teams to design and test integrations across test and production environments, troubleshooting integration validations and documenting user stories or defects as needed.
- Uphold data security standards by employing SFTP protocols for file encryption and decryption processes.
- Support Program and Account Management teams during implementation by creating reference materials such as FAQs to aid in the understanding and utilization of completed projects.
- Conduct post-project reviews to assess overall efficiency and effectiveness, identifying successes and areas for improvement.
Compliance Liaison
Aya Healthcare
09.2022 - 09.2023
- Conduct thorough reviews of traveler credentials for new and extended assignments, ensuring alignment with facility requirements for specific job roles and specialties.
- Collaborate cross-functionally with Credentialing Specialists, Account Managers, Recruiters, and Internal Search Teams to address credentialing challenges, ensuring adherence to established facility requirements and timelines.
- Facilitate clear communication between facility contacts and the VMS Support team regarding upcoming assignment start dates, ensuring proper organization of credentials within the VMS platform to meet compliance standards.
- Partner with facility contacts and internal Aya teams to identify opportunities for enhancing current process flows, aiming to streamline and expedite the credentialing process for travelers, facilities, and Aya.
- Maintain a consistent flow of 10 traveler starts per week while contributing to team projects, including spot audits, after-hours team qualifications, and large-scale credentialing initiatives.
Mortgage Loan Processor
Ameritrust Home Mortgage
04.2021 - 09.2022
- Managed the comprehensive documentation process, ensuring compliance with agency and investor guidelines, by collecting and verifying all borrower documentation
- Coordinated third-party services through Data Verify for tax transcripts and social security validation, The Work Number for employment verification, and CBC & CoreLogic for credit supplements and re-scores
- Facilitated insurance updates by liaising with chosen Insurance Agencies to obtain evidence of insurance, including new mortgagee clauses and effective dates, while confirming borrower information and impound account details
- Oversaw title and escrow processes, meticulously collecting and reviewing all necessary documentation to confirm property reports and histories met lending stipulations
- Submitted loans for underwriting approval, actively engaging with clients to address any outstanding conditions required for final loan approval and closing
- Engaged in collaborative efforts with internal teams to refine processes, prioritizing timeliness and compliance through out the entire loan lifecycle.
Mortgage Loan Processor
Guaranteed Rate Inc
04.2020 - 04.2021
- Managed the comprehensive documentation process, ensuring compliance with agency and investor guidelines, by collecting and verifying all borrower documentation
- Collaborated closely with each client, offering comprehensive reviews of initial disclosures to ensure a clear understanding of loan terms and proficient completion of DocuSign procedures
- Coordinated third-party services through Data Verify for tax transcripts and social security validation, The Work Number for employment verification, and CBC & CoreLogic for credit supplements and re-scores
- Facilitated insurance updates by liaising with chosen Insurance Agencies to obtain evidence of insurance, including new mortgagee clauses and effective dates, while confirming borrower information and impound account details
- Oversaw title and escrow processes, meticulously collecting and reviewing all necessary documentation to confirm property reports and histories met lending stipulations
- Submitted loans for underwriting approval, actively engaging with clients to address any outstanding conditions required for final loan approval and closing
- Successfully managed an active processing load of up to 30 loans while maintaining a pipeline of up to 80 loans awaiting closing
- Achieved consistent recognition, ranking among the top three in funded volume within the assigned region for nine consecutive months.
Licensed Sales Assistant
ClosingMark Home Loans
10.2017 - 04.2020
- Collaborated closely with Loan Officers to deliver a seamless and efficient experience for clients across various stages of the mortgage process, catering to both first-time home buyers and seasoned individuals seeking home purchases or refinancing.
- Served as the primary point of contact and front-end file organizer, initiating communication with borrowers and referral partners upon file activation, and ensuring smooth transition into processing.
- Conducted thorough reviews of new loan files, meticulously entering purchase contract details, accurately itemizing loan estimate fees, and compiling tailored documentation checklists tailored to each unique loan and borrower scenario.
- Spearheaded the development and execution of quarterly and annual outreach initiatives, including emails, calls, mailers, and events targeting past clients, aimed at nurturing relationships and fostering client loyalty on behalf of Loan Officers.
Education
Bachelor of Arts - Sociology
Loyola Marymount University
Marina Del Rey, CA05.2016
Skills
- Issue Resolution
- Client training
- Telephone and email etiquette
- Business Analysis
- Project Management
- Jira
- Mondaycom
- Visio
- Word, Excel, PowerPoint
- Requirements Analysis
Certification
Nationwide Mortgage Licensing System- NMLS #1467741
State
AZ
Zip
85024
City
Phoenix
Timeline
Implementation Specialist
Aya Healthcare
09.2023 - Current
Compliance Liaison
Aya Healthcare
09.2022 - 09.2023
Mortgage Loan Processor
Ameritrust Home Mortgage
04.2021 - 09.2022
Mortgage Loan Processor
Guaranteed Rate Inc
04.2020 - 04.2021
Licensed Sales Assistant
ClosingMark Home Loans
10.2017 - 04.2020
Bachelor of Arts - Sociology
Loyola Marymount University
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