Morgan Pulley
Phoenix
Summary
Experienced business professional with a strong focus on administrative excellence and delivering exceptional customer service. Demonstrated success in managing reception duties, ensuring high accuracy and seamless daily operations for maximum client satisfaction. Thrives in collaborative team environments, excels in adapting to dynamic demands, showcasing exceptional multitasking abilities and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Hydrate Salon & Day Spa
05.2021 - Current
- Provided exceptional customer service by warmly greeting clients, addressing inquiries, and ensuring a welcoming environment, enhancing overall client satisfaction and retention.
- Managed appointment scheduling and coordinated bookings efficiently using electronic booking systems, ensuring optimal workflow and reducing scheduling conflicts.
- Maintained client records with a high degree of accuracy and confidentiality, adhering to HIPAA regulations and ensuring compliance with spa policies.
- Assisted in client intake processes, gathering relevant health history and service preferences.
- Collaborated with estheticians, stylists and management to facilitate seamless communication and service delivery.
- Handled billing, processed payments, and resolved client concerns professionally, demonstrating strong problem-solving and interpersonal skills.
- Educated clients on available treatments, post-care recommendations, and wellness products, promoting informed decision-making.
- Managed inventory and supply ordering to ensure adequate stock levels and uninterrupted service operations.
Restaurant Team Member
Original Chopshop
09.2020 - 05.2021
- Provided exceptional customer service in a high-volume restaurant setting, enhancing communication, teamwork, and problem-solving skills.
- Maintained strict adherence to health, safety, and sanitation protocols, reinforcing knowledge of hygiene practices and infection control.
- Worked closely with team members to ensure efficient operations during peak hours, demonstrating adaptability, time management, and stress management skills.
- Assisted in addressing customer dietary preferences and restrictions, developing attention to detail and active listening skills.
- Handled cash and digital transactions accurately while multitasking, strengthening focus, efficiency, and organizational abilities in a fast-paced setting.
- Supported inventory management by monitoring stock levels and ensuring the availability of essential supplies.
- Adapted to evolving health protocols during COVID-19, ensuring compliance with safety guidelines and demonstrating a commitment to public health best practices.
Assistant Teacher
The Goddard School
09.2016 - 12.2019
- Provided compassionate care and supervision for children aged 6 months to Pre-K, with a primary focus on fostering the growth and development of 3- to 4-year-olds.
- Developed and implemented age-appropriate educational activities that promoted cognitive, social, and emotional development in alignment with early childhood learning standards.
- Assisted in creating a safe, nurturing, and inclusive classroom environment by maintaining structured routines and responding effectively to children's individual needs.
- Monitored and supported children's physical well-being through regular health and safety checks, reinforcing hygiene practices, and recognizing signs of illness or developmental concerns.
- Communicated effectively with parents and guardians, providing daily updates on children's progress, behavior, and developmental milestones.
- Collaborated with lead teachers and staff to design lesson plans, engage children in creative play, and reinforce positive behaviors using evidence-based classroom management strategies.
- Supported children's self-care routines, including feeding, diapering, and toilet training, ensuring their comfort and development of independence.
- Maintained accurate records of children's activities, behaviors, and milestones to support individualized learning goals and compliance with childcare regulations.
Education
Bachelor of Nursing -
Chamberlain College of Nursing
Phoenix, AZ05-2025
Associate of Science - Nursing
Paradise Valley Community College
05.2021
High School Diploma -
Cactus Shadows High School
Cave Creek, AZ05.2018
Skills
- ACLS Certified: Proficient in advanced cardiac life support techniques, ensuring rapid and effective intervention during critical care situations
- Effective Communication: Adept at clear, concise, and compassionate communication to foster understanding and collaboration
- High Attention to Detail: Exceptional ability to notice critical details, documentation, ensuring accuracy and quality at all levels
- Strong Organizational Skills: Demonstrated capacity to manage multiple priorities, organize workflows, and maintain structured environments
- Self-Advocacy and Team Collaboration: Confident in advocating for personal and team needs while fostering a collaborative environment for optimal patient care outcomes
- Multitasking Under Pressure: Thrives in high-stress environments, managing multiple tasks efficiently without compromising quality of care
- Conflict Resolution: Proven ability to address and resolve conflicts with professionalism, maintaining calm and ensuring positive outcomes
- Time Management: Skilled in balancing competing priorities, ensuring deadlines are met without sacrificing quality or care
Languages
Chinese (Mandarin)
Limited Working
Spanish
Elementary
English
Native or Bilingual
Timeline
Receptionist
Hydrate Salon & Day Spa
05.2021 - Current
Restaurant Team Member
Original Chopshop
09.2020 - 05.2021
Assistant Teacher
The Goddard School
09.2016 - 12.2019
Bachelor of Nursing -
Chamberlain College of Nursing
Associate of Science - Nursing
Paradise Valley Community College
High School Diploma -
Cactus Shadows High School
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