Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Stuard

Laveen,AZ

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Respite and Habilitation Provider

Our Loving Hands LLC
Phoenix, AZ
08.2014 - Current
  • Working with children with disabilities helping achieve everyday life activities such as grooming, cleaning, laundry, medical responsibilities, social environments, transportation, and assisting with various therapy sessions. As well as providing caring services for children while their parents get a well-deserved break.
  • Implemented creative problem-solving approaches when addressing unique challenges faced by each client in order to promote positive life experiences.
  • Managed client medication administration schedules diligently ensuring proper dosage times were followed per doctor''s orders.
  • Assisted clients in achieving their personal goals by providing encouragement, motivation, and tailored supports.

Collections Agent

Progress Residential
Scottsdale, Arizona
08.2022 - 06.2023
  • Answered high volume inbound calls for rent collection payments in doing so I would set up payment arrangements and work orders for customers. Made outbound calls to customers making them aware of their balance and the next steps that would follow with an unpaid balance while leaving detailed notes on the account. Answered 10-12 emails hourly providing customer support via chat.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Assisted in implementing procedures and policies to facilitate timely payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.

Verification Advocate

Carvana
Tempe, Arizona
08.2021 - 05.2022
  • Underwriting. Answered inbound calls regarding customers wanting to purchase a car. Walked customers step by step through the car buying process over the phone and via email. Confirmed documents provided were appropriate through outbound phone calls to banks, state Department of Motor Vehicle’s, and insurance agencies.
  • Adhered to all regulatory compliance guidelines when verifying sensitive information such as credit history or criminal records, protecting both the company's reputation and individual privacy rights.
  • Coordinated with contracting department to resolve payer issues.

Support Agent and Escalation Manager

Veyo/ LJ Logistics
Phoenix, AZ
11.2019 - 07.2021
  • Answered high volume inbound calls setting up medical transportation for insurance members. Made outbound calls to insurance companies and medical transportation companies regarding medical coverage and ride Estimated times of arrivals. Quickly promoted to escalation manager dealing with upset customers, complaints, and agent call out request.
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.

Kids Klub Manager

Laveen Elementary School District
Laveen, Arizona
09.2016 - 11.2019
  • Responsible for the oversight of 50+ kids during the before and after school program. Created a curriculum monthly, helped with homework and team building projects, taught problem-solving skills while keeping everyone inclusive.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

Apollo High School
Glendale, AZ
05.2014

Skills

  • Proficient in managing multiple tasks
  • Effective time management
  • Policy evaluation
  • Debt recovery strategies
  • Rapidly acquires new skills
  • Effective communication
  • Customer relations
  • Project oversight
  • Effective team leadership
  • Effective problem resolution
  • Understanding interpersonal skills
  • Strong organizational skills
  • Typing speed of over 30 WPM
  • Experienced with diverse computer programs
  • Support for behavioral development
  • Disability awareness
  • First aid certification
  • Client support
  • Teamwork
  • Fast learner
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • CPR certification holder
  • Organizational skills
  • Attentive listening
  • Effective communication
  • Documentation management
  • Efficient data input
  • Transaction management
  • Proficient in resolving complaints
  • Timely follow-up communication
  • Customer complaint escalation
  • Payment arrangement
  • Collections processing
  • Delinquent account management
  • Call center background

Timeline

Collections Agent

Progress Residential
08.2022 - 06.2023

Verification Advocate

Carvana
08.2021 - 05.2022

Support Agent and Escalation Manager

Veyo/ LJ Logistics
11.2019 - 07.2021

Kids Klub Manager

Laveen Elementary School District
09.2016 - 11.2019

Respite and Habilitation Provider

Our Loving Hands LLC
08.2014 - Current

High School Diploma -

Apollo High School

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Morgan Stuard