Morgan Vigil-Hull
Peoria
Summary
Service-oriented professional with 4 years of experience in high-volume customer support. Expert in resolving issues efficiently and maintaining accurate records. Known for effective communication and problem-solving abilities, ready to enhance customer satisfaction in a Utility Customer Support role.
Overview
6
6
years of professional experience
Work History
Assistant Manager
GoPuff
Glendale
2022.04 - Current
- Supervise team operations during high demand periods, ensuring efficiency and service quality
- Train staff on customer service standards and communication best practices
- Handle customer concerns and escalations, resolving issues quickly and professionally
- Coordinate with drivers and team members to ensure timely and accurate deliveries
- Maintain accurate order and customer records within internal systems
Operations Associate
GoPuff
Phoenix
2020.04 - 2022.04
- Verified order accuracy and maintained detailed records to support customer inquiries
- Assisted customers with order issues, ensuring positive resolutions and repeat business
- Supported process improvements that enhanced overall customer experience
- Communicated effectively with team members to resolve service delays and improve workflow
Education
Associate of Science - Diagnostic Medical Sonography
Mesa Gateway Community College
Phoenix, AZ2029-05
Associate of Arts - Administration of Justice
Coconino Community College
Flagstaff, AZ2008-05
Skills
- Customer support
- Call handling
- Customer satisfaction
- Staff training
- Google Workspace & Microsoft Office
- Data entry
- Time management
- Team Collaboration
- Adaptability
- Critical thinking
- Verbal communication
Timeline
Assistant Manager
GoPuff
2022.04 - Current
Operations Associate
GoPuff
2020.04 - 2022.04
Associate of Science - Diagnostic Medical Sonography
Mesa Gateway Community College
Associate of Arts - Administration of Justice
Coconino Community College