Mouza Al Dahmani

As a Senior Officer in Trade finance operations I was responsible for overseeing and handling trade finance products and services, including letters of credit, documentary collections,and trade loans.Handle end-to-end trade finance transactions including Letters of Credit (LC) ,documentary collections, trade loans. Monitor and ensure timely execution of transactions and settlement processes. import and export collections, bills of exchange, and documentary credits.Streamline operations by reviewing and improving trade finance processes and procedures.

Spearheaded migration to SWIFT Trade Messaging system, improving settlement efficiency

supervising and coordinating the activities of the teller team in a bank or financial institution.Provide guidance and support to tellers on complex transactions and customer issues. Address customer inquiries and resolve any issues related to transactions or account services.Supervise daily teller transactions including deposits, withdrawals, check cashing.Monitor and manage cash levels in teller drawers and the vault, ensuring accurate balancing.Train new tellers and provide ongoing training to the teller team on products, services, and compliance.

As part of my responsibilities as head teller, I handled the ATM replacement process. This involved rebalancing the machine by removing cash, restocking it with the appropriate denominations, ensuring accurate record-keeping, and verifying that all transactions were properly reflected.

• Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
• Created teller schedule to keep weekly and weekend shifts properly staffed.
• Replenished ATM funds in empty canisters prior to validation process.
• Answered inquiries regarding checking and savings accounts and other related products.
• Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
• Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
• Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
• Enhanced customer satisfaction by providing efficient and accurate transaction services.
• Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
• Provided customers with appropriate literature on banking products and services.
• Managed daily bank operations by processing customer transactions and providing exceptional customer service.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Handled various accounting transactions.
• Cross-sold credit cards, loans and other bank products.
• Executed wire transfers, stop payments and account transfers.
• Monitored and verified suspicious activity on customer accounts.
• Trained new hires on customer service policies and procedures.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Maintained accurate records of customer transactions in line with bank procedures.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Reduced queue times during peak hours with effective cash handling and prompt service.