Muavae Sefo
Maricopa
Summary
A dedicated professional with 10+ years of experience in implementing training programs, coordinating administrative projects, operating cash registers, discussing service cost & payment options, and providing patient consultations. Proficient in scheduling appointments, delivering effective customer service, and overseeing documentation and control. Ability to perform functions with expedience, attention to detail, and optimum quality to achieve organizational success.
Overview
14
14
years of professional experience
Work History
Patient Care Advocate
AllianceRx Walgreens Prime
11.2019 - 10.2021
- Diligently trains new employees (5 – 20 agents) by workforce management, ScriptMed enterprise, Genesys & cloud programs and undergoes test to ensure patients’ orders processing
- Effectively executes administrative tasks such as attending & transferring calls, inspecting patients’ issues & troubleshoot them, and reporting issues
- Proficiently enrolls new patients who are under the federal employee program
- Actively supports special medication orders/ patients on-call to assure medicine prompt delivery all across the US while verifying copay assistance to assist other departments’ patients
Patient Care Coordinator (Temp)
Robert Half
11.2018 - 06.2019
- Responsibly faxed, scanned, and recorded all necessary medical documents
- Intellectually collaborated patient care through communicating with doctors & all other organizations as needed & scheduling order
- Significantly organized and maintained patient charting process, prioritized and reviewed charts for completeness
Cashier (Temp)
ALTRES Staffing
09.2012 - 10.2013
- Successfully endorsed clients in supplies’ & books’ receipts & payments to reduce the risk of any conflict
- Substantially accepted scholarship vouchers, cash, credit cards, and cheques to ease customers
- Efficiently performed UH Hilo Bookstore opening and regular arranging activities to put pleasant effect and maintain good rapport with clients
Clerk (Temp)
Staffing Partners
10.2011 - 06.2012
- Appropriately packed and shipped required business pamphlets & brochures within and outside Hawaii
- Progressively documented companies’ and members’ data for healthcare benefits via MS Office Suite to keep up with current information
- Thoroughly managed consults and organized appointments & follow-up for patient’s
Customer Service Agent
American Airlines
01.2022 - 08.2025
Education
High School Diploma - undefined
McKinley Community School for Adults
Hawaii05.1999
Skills
- Cross-Functional Team Leadership
- Strategic/ Analytical Thinking
- Client management
- Conversant with Medical Terminologies
- Compliance Management
- Program Planning & Forecasting
- Strategic Planning & Implementation
- Coaching & Mentoring
- Customer Management
- Robust Communication Skills
- Problem Solving
- Liaison & Coordination
- Conflict Resolution
- Attention to Detail
- Cash/Check Depositing
- Patient Care
- MS Office Suite (Word & excel)
- Customer Service Skills
- Hard Working
- Quick Learner
- Data Entry
- Scheduling
PROFESSIONAL ATTRIBUTES
- Possesses strong attention to detail and can tactfully and effectively work with others to obtain necessary information
- Profound ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Strong team player with a flexible approach with an ability to demonstrate a caring and empathic nature
- Exceptional organizational skills with a demonstrated ability to work in an accurate and composed manner when under high pressure
ADDITIONAL EXPERIENCE
- Assistant Manager
- Papa John’s Pizza, Hawaii
- May 2001 – May 2010
- Ward Research and Polling
- Omnark Research
- 2002 – 2004
Timeline
Customer Service Agent
American Airlines
01.2022 - 08.2025
Patient Care Advocate
AllianceRx Walgreens Prime
11.2019 - 10.2021
Patient Care Coordinator (Temp)
Robert Half
11.2018 - 06.2019
Cashier (Temp)
ALTRES Staffing
09.2012 - 10.2013
Clerk (Temp)
Staffing Partners
10.2011 - 06.2012
High School Diploma - undefined
McKinley Community School for Adults