Muhammad Fayyaz

Responsible for installation and maintenance

• Optimized network performance by conducting regular maintenance checks and updates.
• Ensured high availability of services by proactively identifying potential risks and taking preventive measures to mitigate them.
• Maintained strong relationships with clients through regular communication and follow-up on outstanding issues or concerns.
• Conducted regular audits of service delivery processes and tools, identifying areas for improvement and implementing necessary changes.
• Reduced response time for client issues through proactive monitoring and prompt resolution of incidents.
• Improved customer satisfaction with timely and effective communication during service outages.
• Increased team efficiency through training, mentoring, and sharing knowledge on best practices in service delivery engineering.
• Collaborated with cross-functional teams to develop and implement strategies for continuous improvement in service delivery.
• Participated in regular review meetings with clients to evaluate performance metrics, identify areas of improvement, and discuss any additional support requirements.
• Coordinated resources effectively across multiple projects while balancing competing priorities without compromising quality or timeliness of deliverables.
• Conducted root cause analysis of recurring issues, implementing long-term solutions to minimize future occurrences.
• Streamlined incident management processes, resulting in faster response times and improved overall operational efficiency.
• Implemented robust change management procedures that minimized disruption to clients during system upgrades or migrations.
• Enabled smooth transitions during the onboarding process for new clients by ensuring seamless integration with existing systems and providing thorough documentation and training materials.
• Collaborated with sales teams to provide technical expertise during pre-sales engagements, helping secure new business opportunities for the company.
• Contributed to the expansion of the company''s offerings by identifying emerging trends in technology and suggesting innovative ways to incorporate them into existing services.
• Developed comprehensive documentation for troubleshooting procedures, reducing downtime during incident resolution.
• Enhanced service delivery quality by streamlining processes and implementing best practices.
• Managed complex projects from initiation to completion, ensuring timely delivery within scope and budget constraints.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Documented maintenance activities and confirmed compliance with relevant regulations.
• Developed preventive maintenance schedules to minimize downtime and optimize performance.
• Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
• Performed troubleshooting and repair for complex electrical equipment.
• CCTV
• Reviewed technical documentation to complete equipment maintenance and repair.
• Networking
• Organized and directed maintenance shutdowns and startups.
• Repair&Maintenance
• Diagnosed and resolved machine operation variations and equipment problems.
• Intercom
• Investigated and corrected mechanical problems with machinery.
• Structured Cabling systems
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Resolved customer complaints in prompt, polite and professional approach.
• Card Reader systems
• Dismantled defective machines and equipment and installed new or repaired parts.
• Projects:-
• Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
• E-KhidmatMarkazPakistan
• Applied mechanical problem solving skills to develop creative solutions for quality products.
• PakistanRangerBoarderSecurity
• Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
• Interpreted blueprints, technical drawings, schematics and computer-generated reports for new product development.
• BankAlfalah
• Drafted assemblies, models, and other technical drawings.
• NationalBank
• Troubleshot and diagnosed [Type] equipment issues, quickly made plans for repairs and monitored use to rectify issues.
• McDonalds
• Designed budgets and cost estimates for projects with speed and accuracy while working closely with clients, drafters and employees to determine best courses of action.
• FaisalBank
• Performed pre-construction, quality and safety management, as well as constructability review, start-up and commissioning.
• Identified suitable materials for production use that aligned with environmental concerns and budget constraints.
• Developed internal processes and plans for mechanical verification, product development and factory processes.
• Planned [Number] [Type] projects from beginning to end, focusing on timelines, budgets and mechanical feasibility.
• Specified system components and directed product modifications to comply with engineering design and performance specifications.
• Examined existing documents and blueprints to best update and maintain project records.
• Effectively developed models, assemblies and drawings using [Software] and [Software].
• Reviewed designs and counseled [Type] clients on courses of action to remedy issues while staying under-budget and sticking to timelines.
• Educated clients on more energy-efficient solutions for old systems that meet project requirements for timelines and budgets.
• Incorporated solutions that met various project challenges and adhered to environmental, packaging and vibration requirements.
• Eliminated ineffective product line materials to resolve performance challenges and mitigate corrosion.
• Surveyed potential project sites before design, checking for space restrictions, mechanical feasibility and manufacturers guidelines.
• Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
• Developed automated calibration for use on [Type] test systems.
• Created [Type] system resulting in increased reliability and profitability.
• Researched past [Type] and [Type] designs to maintain customer satisfaction and guarantee long-lasting, high-quality work.
• Created, prototyped and tested [Type] systems for [Number] clients.
• Liaised effectively between [Type] department and [Type] facility, keeping parties informed of project changes.
• Established [Type] system to promote increased reliability and profitability.
• Designed new automated sensors for [Type] test systems.
• Drove reliability and profitability through introduction of [Type] system.
• Managed and motivated employees to be productive and engaged in work.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Improved service quality, addressing client concerns promptly and professionally.

• Responsible for Implementation, testing and Breakfix
• Video Surveillance equipment
• Biometric and RFID
• Parking Management systems
• Fire alarm systems
• Improved lab efficiency by implementing automated processes and equipment upgrades.
• Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
• Set and oversaw quality assurance guidelines for laboratory work.
• Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
• Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
• Interviewed, hired and trained lab technicians to perform experiments and analyze results.
• Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
• Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
• Implemented preventive maintenance programs for critical equipment, extending service life while reducing downtime due to repairs or malfunctions.
• Coordinated departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures.
• Trained and supervised a team of technicians, fostering an environment of collaboration and continuous improvement.
• Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
• Fostered a culture of scientific curiosity and collaboration among lab members, contributing to the development of groundbreaking research projects.
• Analyzed laboratory performance metrics regularly to identify areas requiring process improvements or additional training for staff members.
• Negotiated vendor contracts for cost-effective procurement of lab equipment and supplies without sacrificing quality.
• Facilitated collaborative problem-solving sessions among team members to address complex research challenges effectively.
• Maintained compliance with regulatory bodies by updating documentation and staying current on industry regulations.
• Planned and coordinated new development programs to meet deadlines within $[Amount] budget.
• Collaborated with researchers to develop novel testing methods, advancing the field of study.
• Kept laboratory in compliance with applicable guidelines and laws.
• Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
• Managed operational documents and produced reports detailing activities.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Launched quality assurance practices for each phase of development
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Defined clear targets and objectives and communicated to other team members.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Developed detailed plans based on broad guidance and direction.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Managed senior-level personnel working in marketing and sales capacities.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Responsible for Professional repairing and PC hardware software upgrade
• Strategically implemented new computer projects and hardware installations to improve workflow for [Number] employees.
• Designed computer hardware components and peripheral devices.

• Responsible for Banking, Telecom customer data center equipment Installation, repairs
• Projects:-
• MCB Bank LTD
• Pakistan Telecom Authority
• Mobilink
• Bank of Punjab
• Products
• APC ups
• APC Datacenter Cabinets
• Door Access System
• Fire alarm systems Fm200
• Smoke detection
• HPe, Dell Servers
• Structure cabling
• Improved lab efficiency by implementing automated processes and equipment upgrades.
• Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
• Set and oversaw quality assurance guidelines for laboratory work.
• Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
• Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
• Interviewed, hired and trained lab technicians to perform experiments and analyze results.
• Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with clients throughout project lifecycles.
• Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
• Implemented preventive maintenance programs for critical equipment, extending service life while reducing downtime due to repairs or malfunctions.
• Coordinated departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures.
• Trained and supervised a team of technicians, fostering an environment of collaboration and continuous improvement.
• Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
• Fostered a culture of scientific curiosity and collaboration among lab members, contributing to the development of groundbreaking research projects.
• Analyzed laboratory performance metrics regularly to identify areas requiring process improvements or additional training for staff members.
• Negotiated vendor contracts for cost-effective procurement of lab equipment and supplies without sacrificing quality.
• Facilitated collaborative problem-solving sessions among team members to address complex research challenges effectively.
• Maintained compliance with regulatory bodies by updating documentation and staying current on industry regulations.
• Planned and coordinated new development programs to meet deadlines within $[Amount] budget.
• Collaborated with researchers to develop novel testing methods, advancing the field of study.
• Kept laboratory in compliance with applicable guidelines and laws.
• Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
• Managed operational documents and produced reports detailing activities.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Launched quality assurance practices for each phase of development
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Defined clear targets and objectives and communicated to other team members.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Developed detailed plans based on broad guidance and direction.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Managed senior-level personnel working in marketing and sales capacities.
• Identified and communicated customer needs to supply chain capacity and quality teams.