Summary
Overview
Work History
Education
Skills
Languages
Hiking, Reading Books, Watching movies,
Timeline
Generic
Muhammad Idrees

Muhammad Idrees

Abu Dhabi

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Avari Hotel
10.2022 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Monitoring staff performance to ensure they are meeting standards of quality service and customer satisfaction
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored security to protect employees, customers and property.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Team Leader Ubereats/Customer Service Retention Specialist

Mindbridge Pvt. Ltd
12.2019 - 11.2021
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Customer Support Specialist

Ibex Global Solutions
01.2018 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.

Education

BS (Hons) - English Literature & Linguistics

National University of Modern Languages
Islamabad, Pakistan
01.2023

Diploma - Health & Safety

PIEMS COLLEGE SYSTEM
Peshawar, Pakistan
2023

Diploma - Hospitality And Tourism Management

PIEMS COLLEGE SYSTEM
Peshawar, Pakistan
2019

Skills

  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Task Delegation
  • Operations Management
  • Project Management Abilities
  • Problem-Solving Abilities
  • Spreadsheets
  • Customer Relationship Management (CRM)
  • Quality Assurance
  • Salesforce
  • Complaint Resolution
  • Report Generation
  • Microsoft Excel
  • Administrative Support
  • Lead Generation
  • Computer Proficiency

Languages

English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)

Hiking, Reading Books, Watching movies,

Hiking leads me to hidden trails, weaving through nature's canvas, where every step feels like a discovery. I lose myself in fictional realms, diving into gripping narratives that transport me beyond reality, while non-fictional reads broaden my perspective and feed my curiosity for the world. Movies, especially in the realm of fantasy, whisk me away to fantastical universes, where imagination knows no bounds, and every scene is an adventure waiting to unfold. These hobbies are my escape, my source of inspiration, and the fuel that ignites my imagination.

Timeline

Assistant Manager

Avari Hotel
10.2022 - 09.2023

Team Leader Ubereats/Customer Service Retention Specialist

Mindbridge Pvt. Ltd
12.2019 - 11.2021

Customer Support Specialist

Ibex Global Solutions
01.2018 - 12.2019

BS (Hons) - English Literature & Linguistics

National University of Modern Languages

Diploma - Health & Safety

PIEMS COLLEGE SYSTEM

Diploma - Hospitality And Tourism Management

PIEMS COLLEGE SYSTEM
Muhammad Idrees