Munira Mohammed
Phoenix
Summary
Dynamic and empathetic professional with a proven track record at Best Buy and Avera, excelling in high-stress customer service and patient care roles. Expert in complaint resolution and customer satisfaction measurement, enhancing loyalty and operational efficiency. Skilled in CRM and active listening, I've significantly contributed to team development and training, driving improved service delivery.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Best Buy
03.2016 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Patient Care Technician
Avera
01.2018 - 06.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
High School Diploma -
Lincoln High School
Sioux Falls, SD05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Appointment scheduling
- Paperwork processing
- Order processing
- Team development
- Customer relationship management (CRM)
- Staff training
Languages
Arabic
Professional Working
English
Full Professional
Timeline
Patient Care Technician
Avera
01.2018 - 06.2021
Customer Service Representative
Best Buy
03.2016 - 12.2022
High School Diploma -
Lincoln High School
Similar Profiles
Alana BenitezAlana Benitez
Phone Technician at Best BuyPhone Technician at Best Buy
Danielle BegayDanielle Begay
Customer Experience Specialist at Best BuyCustomer Experience Specialist at Best Buy
Liam BryanLiam Bryan
Shift Lead at Best BuyShift Lead at Best Buy
Eduardo MartinezEduardo Martinez
Retail Sales Associate at Best BuyRetail Sales Associate at Best Buy
Christian Ortiz TerrazasChristian Ortiz Terrazas
Warehouse Worker at Fed Ex GroundWarehouse Worker at Fed Ex Ground