Munisa Ismayilova
Baku
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Media Balans
Baku, Azerbaijan
04.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Sales Manager
Monte Napoleone Travel
Baku, Azerbaijan
05.2023 - 04.2024
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities
- Implemented systems and procedures to increase sales.
Sales Coordinator
Pasha Travel
Baku, Azerbaijan
10.2022 - 05.2023
- Maintained long-term relationships with high net-worth clients
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Prepared pricing strategies for current customers (B2B) to enhance sales and increase profitability.
Sales and Marketing Agent
Golden Globe International
Baku, Azerbaijan
05.2022 - 10.2022
- Working with DMCs and B2C to sell product of agency
- Managing and organizing MICE events
- Negotiated prices, terms of sales and service agreements
- Prepared and deliver customer sales quotes
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
General English Teacher
Edu Gallery
Baku, Azerbaijan
01.2020 - 08.2020
- Administrated assessments and standardized tests to evaluate student progress
- Prepared and implemented lesson plans covering required course topic
- Helped students develop important learning skills and good study habits useful in college education.
Education
Master of Arts - International Relations
University of Adam Mickiewicz - Poznań, Poland
09.2022
Master of Arts - Public Administration
University of Limerick - Limerick, Ireland
02.2022
Bachelor of Arts - Translation and Interpretation
Baku Engineering University - Baku, Azerbaijan
06.2020
Skills
- Sales process
- Lead generation
- Profit and revenue-generating strategies
- Communication and engagement techniques
- Sales Development
- Project Management
- Sales Reporting
- Customer Relationships
- Strategic Planning
Certification
- Certificate from University of Pennsylvania to complete "Management of Fundamentals" online course
- Certificate MTF Institute of Management, Technology and Finance to complete "Professional Diploma in CRM Platforms Management" online course
- "Extract, Transform, and Load Data in Power BI from Microsoft" Certification
- Certified in Preparing Data for Analysis with Microsoft Excel
- Certificate from İstanbul Gelishim University on Entrepreneurship and Personal Development Training
- Certificate from İstanbul Shehir University on Entrepreneurship and Personal development.
- Certificate from Azerbaijan University of Languages Language and Translation Center on "Basics of Professional Translation" Training Program
- Certificate from İstanbul Ayvansaray University and EDEX Your Education Guide on Entrepreneurship and Personal Development
- Participated in GLOW (Girls lead our world) camp which was organized by Peace Corps.
Languages
Azerbaijan
Native language
English
Proficient
C2
Turkish
Upper intermediate
B2
Arabic
Elementary
A2
Timeline
Account Manager
Media Balans
04.2024 - Current
Sales Manager
Monte Napoleone Travel
05.2023 - 04.2024
Sales Coordinator
Pasha Travel
10.2022 - 05.2023
Sales and Marketing Agent
Golden Globe International
05.2022 - 10.2022
General English Teacher
Edu Gallery
01.2020 - 08.2020
Master of Arts - International Relations
University of Adam Mickiewicz - Poznań, Poland
Master of Arts - Public Administration
University of Limerick - Limerick, Ireland
Bachelor of Arts - Translation and Interpretation
Baku Engineering University - Baku, Azerbaijan