Murad Hasanzada
Baku,BA
Summary
With a proven track record at Azerbaijan Airlines AZAL, I excel in ensuring passenger safety and comfort, leveraging strong communication skills and empathy. Expert in flight safety and customer service, I've significantly enhanced passenger experience. My ability to solve problems and manage time effectively sets me apart in fast-paced environments. Flexible hard worker ready to learn and contribute to team success. Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Azerbaijan Airlines AZAL
Baku, Azerbaijan
05.2024 - Current
- Followed safety, passenger and supply pre-flight checklists.
- Observed passengers for intoxication or possible threat to safety.
- Provided assistance to disabled passengers when necessary.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Kept cabin neat, clean and professional in appearance.
Administrative Manager
Juice LLC
Baku, Azerbaijan
04.2021 - 05.2024
- Organizing meetings, gathering and preparing documents of company, doing daily financial reports
- Identified and solved problems to enhance management and business direction.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Organized and maintained documents, files and records.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
Bank Officer
melli bank baku branch
06.2020 - 12.2020
- Reporting to upper management on loan status, lending and other important transaction activity, evaluating risk in lending decisions and investment opportunities by analyzing financial statements
Chief Tour Guide
baku star travel agency
03.2018 - 03.2020
- Deal directly with your traveller’s issues and concerns, make reservations for accommodation, transportation and activities as required, advise travelers on suitable restaurants, additional transport requirements, provide a report for each trip
- Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
- Customized tours to meet specific interests of diverse groups, including school children, historians, and tourists.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Developed relationships with vendors in order to negotiate discounts on behalf of clients.
Bank Officer
amrahbank
07.2016 - 01.2018
- Manage financial resources from budget, treasury, expenditure commitments, accounting and finance, report from different departments to stakeholders, inspect staff preparation of payments and reports
Bank Officer
Zamin bank
06.2015 - 04.2016
- Reporting bank's daily operations, including customer service, transactions, loans and other services and adherence to the organisation's regulations and policies, doing money transfers and exchanges
Education
Bachelor degree - English language translation
Baku Asian University
Baku, Azerbaijan01.2015
Skills
- Empathy and patience
- Discipline Skills
- Meal service
- Observation Skills
- Strong Communication Skills
- In-flight announcements
- First aid
- Customer service
- Problem-solving
- Time Management Skills
- Medical intervention
- Passenger service
- Preflight briefings
- Passenger support
- Flight safety
Personal Information
- Date of Birth: 09/11/93
- Nationality: Azerbaijani
- Driving License: B/C
Trainingsandcourses
- Carnegie Club, Charismatic Orator, 10/04/13, 12/06/13
- Carnegie Club, Mind Map, 06/19/13, 06/27/13
- Real aikido self defence, 2nd Kyu (Blue belt), 09/01/12, 01/31/15
- Graduate of the year baku asian university, 2015
- Zz travel amadeus and organizing tours, 2021
Accomplishments
- Real Aikido Self-defence system blue belt
- Oratory courses (2011)
- Time Management (2013)
Languages
Azerbaijani
First Language
English
Advanced (C1)
C1
Russian
Intermediate (B1)
B1
Turkish
Advanced (C1)
C1
Persian
Upper Intermediate (B2)
B2
Timeline
Flight Attendant
Azerbaijan Airlines AZAL
05.2024 - Current
Administrative Manager
Juice LLC
04.2021 - 05.2024
Bank Officer
melli bank baku branch
06.2020 - 12.2020
Chief Tour Guide
baku star travel agency
03.2018 - 03.2020
Bank Officer
amrahbank
07.2016 - 01.2018
Bank Officer
Zamin bank
06.2015 - 04.2016
Bachelor degree - English language translation
Baku Asian University
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