Murad Əhmədzadə
Nərimanov
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
SENIOR DUTY OFFICER
THE MINISTRY OF INTERNAL AFFAIRS OF THE REPUBLIC OF AZERBAIJAN
01.2014 - 01.2015
- Wrote reports detailing events and people involved;
- Communicated with other departments and coordinated responses to suspicious activities;
- Evaluated and advised police officers and other personnel
CALL CENTER AGENT
"AZERCONNECT" LLC
05.2019 - 01.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints;
- Managed customer expectations by clarifying needs, identifying options and recommending products and services;
- Maintained strong call control and quickly worked through scripts to address problems;
- Resolved inquiries to consistently meet performance benchmarks
TRAINING SPECIALIST
"AZERCONNECT" LLC
01.2023 - 11.2023
- To carry out training on the products and services, changes to existing products and services, processes and procedures and changes made to those processes and procedures, of Azerconnect and its partner companies;
- To carry out the trainings required to improve the general working skills;
- To prepare in advance all the necessary materials and training conditions for the training;
- Continuously improve training materials;
- To carry out surveys in order to improve training materials and processes;
- To carry out regular assessments of employees' knowledge and skills and identify areas for development;
- To prepare, share and demonstrate the necessary reports within the framework of work commitments
FİX QUALİTY CONTROL
CityNet
11.2023 - 11.2024
- Defines customer appreciation and adjusts processes and controls accordingly
- Identifies errors and defects in products and fixes these problems
- To ensure that changes and defects are detected and controlled
- To ensure that the quality is stable and high
- Conducting controls and inspections to ensure compliance with quality standards and requirements by business partners
- Fraud detection and action
- Investigation of incoming complaints
Education
Azərbaycan Kooperasiya Universitet
01.2010 - 01.2014
Skills
- Microsoft Office
- Camtasia
- Social Media
- Copywriting
Languages
Azerbaijani
Native
English
Upper intermediate
Russian
Native
Timeline
FİX QUALİTY CONTROL
CityNet
11.2023 - 11.2024
TRAINING SPECIALIST
"AZERCONNECT" LLC
01.2023 - 11.2023
CALL CENTER AGENT
"AZERCONNECT" LLC
05.2019 - 01.2023
SENIOR DUTY OFFICER
THE MINISTRY OF INTERNAL AFFAIRS OF THE REPUBLIC OF AZERBAIJAN
01.2014 - 01.2015
Azərbaycan Kooperasiya Universitet
01.2010 - 01.2014
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