Murad Əhmədzadə

· Defines customer appreciation and adjusts processes and controls accordingly

· Identifies errors and defects in products and fixes these problems

· To ensure that changes and defects are detected and controlled

· To ensure that the quality is stable and high

· Conducting controls and inspections to ensure compliance with quality standards and requirements by business partners

· Fraud detection and action

Investigation of incoming complaints

· To carry out training on the products and services, changes to existing products and services, processes and procedures and changes made to those processes and procedures, of Azerconnect and its partner companies;

· To carry out the trainings required to improve the general working skills;

· To prepare in advance all the necessary materials and training conditions for the training;

· Continuously improve training materials;

· To carry out surveys in order to improve training materials and processes;

· To carry out regular assessments of employees' knowledge and skills and identify areas for development;

· To prepare, share and demonstrate the necessary reports within the framework of work commitments

· Delivered fast, friendly and knowledgeable service for routine questions and service complaints;

· Managed customer expectations by clarifying needs, identifying options and recommending products and services;

· Maintained strong call control and quickly worked through scripts to address problems;

· Resolved inquiries to consistently meet performance benchmarks

· Wrote reports detailing events and people involved;

· Communicated with other departments and coordinated responses to suspicious activities;

· Evaluated and advised police officers and other personnel