Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Murad Isayev

Murad Isayev

Baku,Azerbaijan

Summary

Murad is an experienced hotel receptionist with over three years of hands-on experience in front desk operations. He is skilled in managing reservations, handling guest check-ins and check-outs, and resolving customer inquiries with professionalism and warmth. Murad consistently provides exceptional service, ensuring guest satisfaction through effective communication, attention to detail, and a welcoming attitude. His strong organizational skills and ability to multitask make him a reliable and efficient team member in any hospitality setting.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Tour guide

ONS Travel LLC
Baku, Azerbaijan
01.2025 - Current
  • Fostered positive atmosphere with friendly and professional demeanour.
  • Visited museums, ballet and operas to promote cultural arts.
  • Led groups on trips and sightseeing tours to explore [Location].

Hotel manager

Maris hotel
Baku, Azerbaijan
10.2023 - 07.2024
  • Improved guest satisfaction by implementing new concierge services.
  • Collaborated with sales team to maximise room occupancy rates.
  • Led team to deliver exceptional customer service for enhanced reputation.
  • Assisted in marketing campaigns to increase hotel visibility.
  • Used customer satisfaction survey findings to address improvement areas.

Hotel receptionist

Maris hotel
Baku, Azerbaijan
04.2022 - 10.2023
  • Improved customer satisfaction for providing timely assistance during stay.
  • Processed payments accurately, guaranteeing smooth transactions for guests.
  • Greeted and checked-in guests promptly and professionally.
  • Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
  • Recommended hotel services to upsell dining, bar and spa experiences.

Education

Tourism - Tourism and Hospitality.

Baku State University
Baku
06.2019 - 06.2023

Skills

  • In-tour software program
  • Booking
  • Reservation systems usage
  • Customer Service
  • Public speaking
  • Transportation and travel
  • Quick decision-making
  • Friendly demeanour


Languages

English
Intermediate
Russian
Elementary

Timeline

Tour guide

ONS Travel LLC
01.2025 - Current

Hotel manager

Maris hotel
10.2023 - 07.2024

Hotel receptionist

Maris hotel
04.2022 - 10.2023

Tourism - Tourism and Hospitality.

Baku State University
06.2019 - 06.2023
Murad Isayev